Nilva Carbajal
Customer Service Respresentative
Thermal,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sales & Customer Service Agent
Beny Castro, Realtor
Thermal, California
01.2021 - 01.2022
- Handled all queries related to transaction of buying and selling properties
- Ensured to handover all relevant information to the Realtor for efficient processing of applications.
- Reduced cost of processing application by identifying issues in a timely manner
- Generated leads for through referrals from existing clients which resulted in revenue growth with less marketing costs
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Specialist
Debt Advisors, LLC
Denver, Colorado
08.2016 - 01.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recorded product or service failure complaints and notified appropriate departments.
- Exceeded quantitative metrix on customer satisfaction, customer retention, and inquiry volume
- Analyzed client’s income and expenses to offer a best product that assists them in Debt Management
- Actively maintained and updated client accounts in CRM
Client Relations Associate
Independent Event Coordinator
09.2012 - 07.2016
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing event information
- Built and maintained positive relationships with diverse stakeholders.
- Quoted prices, credit terms and other bid specifications.
- Capitalized on customer up-sell opportunities resulting in increased revenues.
Education
High School Diploma -
MARYVILLE HIGH SCHOOL
09.1991 - 05.1995
Skills
Complaint resolution
Good communication skills
Customer Relations
Excellent written and oral communication
Service standard compliance
CRM
Creative problem solving
Timeline
Sales & Customer Service Agent
Beny Castro, Realtor
01.2021 - 01.2022
Customer Service Specialist
Debt Advisors, LLC
08.2016 - 01.2021
Client Relations Associate
Independent Event Coordinator
09.2012 - 07.2016
High School Diploma -
MARYVILLE HIGH SCHOOL
09.1991 - 05.1995