Nima Francis K
Cochin, Ernakulam
Summary
B-Tech graduate from Anna University Chennai and have been a QA since 2013. Outgoing Quality Assurance Manager with overall experience of 9.6 years in E-commerce field. Committed to high standards of software testing standards and customer service with extensive knowledge of different domains and platforms like Magento, Shopify, Commerce tool etc. Adept at collaborative with various departments for comprehensive quality Assurance. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Specialties include QA improvements, QA process implementation and documentation. Proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
10
10
years of professional experience
3
3
SHOPIFY BUSINESS FUNDAMENTALS certification SHOPIFY PRODUCT FUND
Work History
QA Manager
Publicis Sapient (Corra)
01.2023 - Current
- Managed 7+ QAs in team and increased sales to 95%.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards over 20+ projects on different platforms
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Assessed product quality by monitoring quality assurance metrics, reports, and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Worked closely with management teams to plan, develop, and execute technical strategies aligned with the client's vision.
- In-depth analysis and distribution of information about new updates in technology and improve the process
- Introduced test case concept in Maintenance projects
- Implemented a new QA system of testing in 3rd party extensions and modules
- Worked on estimate reuse and Created estimation from scratch
- Mentored new recruits in the department towards effective QA system
- Directed and coordinated all phases of projects ie
- From initiation, requirement gathering, testing, releases, and post-launch activities
- Maintain Quality assurance and Customer satisfaction objective
- Work with the client from the beginning and of the project
- At times Played the role of BA for requirement gathering and documentation
- Have good knowledge of testing Concepts – Test Case Design, Test Case Execution, and Test Case Report Generation
- Effective defect tracking and reporting to improve communications and reduce delay
- Good knowledge of Testing Management tools like Quality Centre, Jira, Free Mind, Test Rail, and Zephyr
- Also worked with Firebug, Selenium
- Have good knowledge of Magento frontend and backend
- Experience in Shopify, Magento, and Demand-ware technology content testing
- Certified Automation test engineer Course
- Good knowledge on Selenium-based Automation tool Ghost inspector
- Experienced and have a very good Knowledge of ADA testing (Accessibility)
Sr. Quality Assurance Engineer/Lead
Corra Technology
04.2019 - 01.2023
- Worked as QA lead in various projects in different domains and platforms and managed over 25+ projects.
- Worked for live support and maintenance
- Worked on team-building activities like report generation and verification.
- Produced and maintained technical documentation for project reference.
- Proposed development and testing improvements to positively impact usability, function, and performance.
- Met tight deadlines to satisfy client demands and project timelines.
- Trained and guided onsite and offshore team members in quality assurance standards, policies, and procedures.
- Direct interaction with client
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Demonstrated new product features and functionality to project stakeholders.
- Estimated labor hours for different testing projects and functions.
- Fixed identified issues to increase productivity and boost workflows.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Optimized test cases to maximize success of manual software testing.
- Participated in available trainings to improve software knowledge.
Quality Assurance Engineer
Corra Technology
02.2016 - 04.2019
- Managed over 4 to 5 junior QAs in QA team
- Fixed identified issues to improve workflows.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Produced and maintained technical documentation for project reference.
- Knowledge on browser stack
- Incorporated delivery requirements into planning of testing schedules.
- Experience in SEO testing
- Optimized test cases to maximize success of manual software testing.
- Ran automated test suites and evaluated performance, functionality and scalability.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Kept scripts and test cases updated with current requirements.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Good Knowledge of ADA testing
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
QA Analyst
App Mobility Pvt Ltd
12.2013 - 09.2015
- Testing activities (E-Commerce) and have increased sales by 70%.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Developed and maintained quality assurance procedure documentation.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Defined and implemented quality initiatives to reduce risk.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Education
Bachelor of Science - Computer science
RVS Faculty Of Engineering
Coimbatore04.2013
High School Diploma -
St. Teresa's C G H S School
Cochin03.2009
SSLC -
St. Teresa's C H School
Cochin03.2007
Skills
- Quality Management Processes
- Agile Methodology
- Employee Recruitment
- Reviewing Test Scenarios
- Quality Assurance Guidance
- Appraisal Reviews
- Cause and Effect Analysis
- Process and Performance Improvement
- Test Plans and Cases
- Team Meetings
- Employee Training
- Fraud Analysis
- Analyze Test Results
- Presentations
- Employee Performance Reviews
Certification
SHOPIFY BUSINESS FUNDAMENTALS certification
SHOPIFY PRODUCT FUNDAMENTALS certification
AD0-E712 Adobe Commerce Business Practitioner Professional certification
Timeline
QA Manager
Publicis Sapient (Corra)
01.2023 - Current
Sr. Quality Assurance Engineer/Lead
Corra Technology
04.2019 - 01.2023
Quality Assurance Engineer
Corra Technology
02.2016 - 04.2019
QA Analyst
App Mobility Pvt Ltd
12.2013 - 09.2015
Bachelor of Science - Computer science
RVS Faculty Of Engineering
High School Diploma -
St. Teresa's C G H S School
SSLC -
St. Teresa's C H School
- SHOPIFY BUSINESS FUNDAMENTALS certification
- SHOPIFY PRODUCT FUNDAMENTALS certification
- AD0-E712 Adobe Commerce Business Practitioner Professional certification
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