Nima Jadhao
IAM Engineer
Pune
Summary
Detail-oriented specialist with 6.8 years of experience, including 5.1 years in user and application onboarding within Identity & Access Management (IAM). Skilled in configuring IAM applications and implementing IAM lifecycle processes. Extensive knowledge of Microsoft Identity Manager, Azure AD, Okta, and SailPoint, ensuring robust enterprise identity solutions.
Overview
6
6
years of professional experience
Work History
IAM Engineer
ElasticRun Pvt. Ltd.
09.2020 - 09.2025
- Worked on enterprise IAM solutions focusing on lifecycle management and governance.
- Hands-on with Microsoft Identity Manager (MIM) for provisioning, de-provisioning, and workflow management.
- IAM onboarding: access request validation, provisioning, access reviews, and compliance alignment.
- Implemented IAM using Azure AD, Okta, PIM, AD.
- Strong knowledge of SAML, OAuth, OIDC, LDAP, SSO, MFA.
- IAM design and implementation for cloud platforms such as Azure and JIRA.
- SailPoint governance: certification campaigns, access reviews, ISO & ITGC alignment.
- SailPoint IdentityIQ (IIQ): Worked on access reviews, certification campaigns, lifecycle events, application onboarding, rule-based provisioning, role model design, policy violations, and identity cube analysis.
- IIQ operations: Managed aggregation jobs, debugged identity refresh issues, troubleshot provisioning failures, and handled workflow issues.
- Worked on IIQ application roles, IT roles, and entitlement management for SaaS & e-commerce applications.
- Performed UAT activities in IIQ for new application onboarding and access certification cycles.
- Troubleshooting & Support:
- Provided L1/L2/L3 IAM support for provisioning, de-provisioning, access issues, and authentication problems.
- Resolved user access, provisioning failures, MFA issues, and account lockout cases.
- Worked extensively on ServiceNow, JIRA, and NivarunNext for ticket handling, incident management, task assignment, and tracking.
- Performed RCA for recurring IAM issues and implemented preventive actions.
- Coordinated with application owners and infra teams to resolve integration and workflow-related issues.
- Worked on SaaS & e-commerce apps for provisioning, de-provisioning, and integrations.
- Conducted UAT and managed audit logs for compliance.
- Strong problem-solving and project management abilities.
Operations Executive
HDFC Life
09.2019 - 09.2020
- Handled insurance-related customer queries via calls and chat.
- Supported policy, premium, renewal, and claim queries.
- Ensured customer satisfaction through timely resolutions.
- Escalated complex cases and tracked resolutions.
DSE
Sarvatra Technologies Pvt. Ltd.
06.2019 - 08.2019
- Technical support for SWiFE machine issues.
- Troubleshot device, connectivity, transaction issues.
- Logged issues and escalated unresolved complaints.
- Ensured communication quality and timely resolutions.
Education
Bachelor of Engineering - CSE
01.2017
HSC - undefined
01.2013
SSC - undefined
01.2010
Skills
Identity access management tools Azure Active Directory expertise Okta proficiency Microsoft Identity Manager skills Active Directory knowledge Privileged identity management solutions One Identity Manager expertise PowerShell automation
Awards & Achievements
GEM Award – 2 times (ElasticRun), Star of the Month – 2 times (ElasticRun)
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Timeline
IAM Engineer - ElasticRun Pvt. Ltd.
09.2020 - 09.2025
Operations Executive - HDFC Life
09.2019 - 09.2020
DSE - Sarvatra Technologies Pvt. Ltd.
06.2019 - 08.2019
Sant Gadge Baba Amravati University - Bachelor of Engineering, CSE
M.S.P College - HSC,
Kashibai Rathod Soyajana - SSC,