Dynamic and results-oriented hotel manager with over 5 years of experience in managing cash operations, supervising sales staff, and delivering exceptional customer service. Proven ability to streamline operations, enhance guest satisfaction, and achieve revenue targets. Adept at leading teams, handling high-pressure situations, and ensuring smooth day-to-day hotel operations. Committed to upholding high standards of hospitality and creating memorable guest experiences.
1. Recruit, train, supervise, and motivate café staff to ensure high performance and excellent customer service.ce
2. Ensuring welcome atmosphere for guests by addressing their needs at the start and with a feedback at the end
3. Monitor and manage inventory levels including ordering supplies, tracking stock and minimising waste.
4. Oversee financial operations, including cash handling, budgeting and revenue tracking to ensure profitability.
5. Maintain high standards for food and beverage quality by regular checking and customer feedbacks.
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