Nimesh Narula
Hyderabad
Summary
Risk Manager with over 13 years of experience in brand protection and vendor operations. Expertise in analytics deployment, large-scale risk mitigation, and cross-functional team leadership. Proven ability to execute initiatives that enhance operational efficiency and uphold brand integrity. Certified in Lean Six Sigma with a strong focus on process scaling and global stakeholder management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Risk Manager II – Brand Protection
Amazon Development Centre India
Hyderabad
07.2021 - Current
- Improved counterfeit detection by 89% through ML-based solution, preserving $89M in seller GMS.
- Led high-impact investigations into IP violations; aligned enforcement policies with regulatory standards.
- Developed executive-facing risk reports, influencing decisions on PR, legal, and operational response.
- Drove cross-functional initiatives to enhance brand protection efficiency and policy accuracy.
- Delivered proactive risk solutions using data trends, supporting Amazon's marketplace integrity.
Vendor Manager
Amazon Development Centre India
Hyderabad
05.2020 - 06.2021
- Directed daily operations across vendor sites, improving SLA adherence and process consistency.
- Led a team Ideathon; implemented ideas that optimized customer experience and workflow design.
- Reduced operational losses (INR 2212M concessions saved) by creating a diagnostic team for return defects.
- Managed monthly invoicing and vendor expense audits in coordination with finance and procurement.
Group Manager – CSIN Operations
Amazon Development Centre India
Hyderabad
05.2019 - 05.2020
- Oversaw 250+ associates and 5–8 managers, improving performance and engagement KPIs.
- Prevented $842K in annual losses by resolving payroll defects in split-shift model with ACES team.
- Improved customer satisfaction by resolving process gaps through cross-department collaboration.
Customer Service Manager – CSIN Operations
Amazon Development Centre India
Hyderabad
01.2018 - 05.2019
- Led 30 associates and ensured compliance with QA standards; reduced audit failures.
- Streamlined virtual team operations and supported asset management during peak seasons.
Education
Bachelor -
Computer Science
01.2016
Websites
Certification
- Lean Six Sigma Green Belt
- Lean Six Sigma Yellow Belt
- Kaizen Methodologies
- ACES Stage 1 & 2
- OPEC BM
- Lean Management
Accomplishments
- Business Enabler Award (2024)
- Leader of Leader (2020, 2022)
- People Manager (2018)
- Circle of Excellence (2017)
- Manager Who Shines (2017)
- GEM Award (2015)
- NPS Award (2014)
Languages
English, Full Professional Proficiency
Earlier Experience
- Assistant Manager, Quality Analyst, Customer Service Advisor – Concentrix Daksh India
- Customer Service Associate – Ocean Connects
Timeline
Risk Manager II – Brand Protection
Amazon Development Centre India
07.2021 - Current
Vendor Manager
Amazon Development Centre India
05.2020 - 06.2021
Group Manager – CSIN Operations
Amazon Development Centre India
05.2019 - 05.2020
Customer Service Manager – CSIN Operations
Amazon Development Centre India
01.2018 - 05.2019
Bachelor -
Computer Science
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