Nimesh Nigam
Vadodara
Summary
Ambitious Employee Relations Executive with a proven track record in enhancing onboarding to offboarding processes. Dedicated to delivering a seamless and superior employee experience. Skilled HR liaison proficient in efficiently managing personnel operations, particularly within the IT sector. Committed to cultivating positive client relationships and fostering a thriving organizational culture for overall success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Employee Relations Executive
Collabera Digital
VADODARA
06.2022 - Current
- Provided advanced consultation to employees, enhancing conflict resolution and boosting engagement
- Conducted investigations on sensitive issues, collaborating with HR Strategy to identify trends and develop solutions
- Managed data for various processes, including audits, payroll, and backend operations
- Coordinated with Talent Development and Legal teams to deliver training and stay current on legal requirements
- Contributed to change management initiatives, collaborating with a team of 20 to implement new processes and technologies, increasing productivity by 50% and improving satisfaction ratings from 50% to 85%.
Customer Experience Specialist
Etech Global Services
VADODARA
11.2020 - 05.2022
- Played a key role in handling customer queries, contributing to enhanced B2C sales performance.
- Engaged in effective pitching strategies to drive sales growth and enhance customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Masters of Commerce - Human Resources Management
Sardar Patel University
Vallabh Vidyanagar, Gujarat12.2020
Bachelor of Commerce - Accounting And Business Management
Maharaja Sayajirao University of Baroda
Vadodara, Gujarat12.2018
Skills
- MS Word
- MS Excel
- Power BI
- Conflict Resolution
- Performance Management
- Change Management
- Leadership
- Operations Management
- Talent management
- Service Quality Improvement
Personal Information
- Date of Birth: 10/15/97
- Nationality: Indian
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Proficient (C2)
C2
Accomplishments
- Won Employee of the Month Award thrice
- Won Employee of the Quarter Award twice
Certification
- Gen AI 101
Timeline
Employee Relations Executive
Collabera Digital
06.2022 - Current
Customer Experience Specialist
Etech Global Services
11.2020 - 05.2022
Masters of Commerce - Human Resources Management
Sardar Patel University
Bachelor of Commerce - Accounting And Business Management
Maharaja Sayajirao University of Baroda
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