Nimi Kuriakose
Abuse Specialist (Trust And Safety @ AWS)
Bengaluru
Summary
My expertise lies in identifying threats, uncovering abuse patterns (malicious or otherwise), responding to active/potential threats, and collaborating with cross-functional teams to ensure a secure cloud experience.
I'm always on the lookout for better opportunities in the cloud security field.
Overview
10
10
years of professional experience
4
4
Certificates
1
1
Language
Work History
Trust and Safety Specialist I
Amazon Web Services
Bengaluru
07.2023 - Current
- Working with business, sales, and technical departments while collaborating with other support teams to deliver high-quality targeted resolutions
- Drove 15+ projects and SOP updates to increase operational efficiency and help modify internal tools accordingly
- Maintaining up-to-date outlook on all AWS infrastructure and services
- Suggest and make efforts to update and maintain internal AWS knowledgebases
- Proven ability to develop and implement creative solutions to complex problems
Trust and Safety Associate
Amazon Web Services
Bengaluru
08.2020 - 07.2023
- Securing AWS services and infrastructure against malicious use by monitoring for abuse patterns.
- Vetted and responded to over 14000 reports (and counting) about malicious AWS customers using a combination of system/network logs and back-end tools as an AWS Trust and Safety Associate
- Staying abreast of attacks carried out by misusing AWS infrastructure and developing relevant SOPs to maximize security and efficiency
Virtual Customer Service Associate
Amazon
Delhi
08.2019 - 08.2020
- Investigating and resolving customer issues while meeting target KPIs
- Assisting users with product and account-related queries
- Ensuring optimal positive customer experience KPIs are met
- Navigating account-level interfaces and filing escalations as required
- Being well-versed in internal policies for smooth operations.
Sr. Associate Tech Support
Tech Mahindra Limited
Hyderabad
06.2018 - 12.2018
- Technical Support and Network Engineering for a US-based Fortune 50 client
- Detailed Job description and client details cannot be listed due to abinding confidentiality agreement.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Trainee Information Security Associate
SecuArk Private Limited
Hyderabad
06.2018 - 12.2018
- Vulnerability Assessment and Penetration Testing (Application and Network)
- Identify, research, validate, and exploit various known and unknown security vulnerabilities on server and client side
- Designed, developed, and supported implementation of 5+ project-specific security solutions to meet tactical and control requirements
- Help with development, implementation and validation of organization-wide security risk assessment and control standards, policies, and procedures
- Ensure cyber security controls like risk metrics align with business objectives
Support Consultant
Open Destinations Infotech. Pvt. Ltd
Goa
03.2016 - 09.2017
- Finding vulnerabilities and raising awareness before they can be exploited
- Understanding client requirements and issues and documenting these cases to create impact documents and test cases to resolve 1200+ support tickets over 2 years
- Manual Testing of new product release branches, verifying functionality and testing various related areas like network impact and other vulnerabilities
- Plan, scope, and execute various software upgrades and deploying patches and fixes on client servers and maintaining documentation
- Checking for post-upgrade software/network related configuration errors and security gaps
Intern
Schneider Electric
Goa
12.2013 - 01.2014
- Studying and reporting on processes followed in the Supply Chain department
- Successfully completed in-plant Industrial training program in the Supply Chain Department where I had the opportunity to learn processes of Supply Chain functions
Education
Bachelor of Science - B.Tech Electronics And Telecommunications
Goa University
Goa, India 07.2010 - 2015.07
Skills
Microsoft Windows Operating System- Windows XP, 7, 8, 10undefined
Certification
CEH V9/ Certified Ethical Hacker (ID: ECC65723876025)
Timeline
Trust and Safety Specialist I
Amazon Web Services
07.2023 - Current
Trust and Safety Associate
Amazon Web Services
08.2020 - 07.2023
Virtual Customer Service Associate
Amazon
08.2019 - 08.2020
Sr. Associate Tech Support
Tech Mahindra Limited
06.2018 - 12.2018
Trainee Information Security Associate
SecuArk Private Limited
06.2018 - 12.2018
Support Consultant
Open Destinations Infotech. Pvt. Ltd
03.2016 - 09.2017
Intern
Schneider Electric
12.2013 - 01.2014
Bachelor of Science - B.Tech Electronics And Telecommunications
Goa University
07.2010 - 2015.07
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