SAP MM
Nimish Eldho Varghese
Operations Manager
Kochi,KL
Summary
Operations Manager overseeing day-to-day coordination, purchasing, billing, and customer support across sales and service activity. Keeps orders moving by tracking deliveries, following up on payments, and managing dealer meetings and client communication. Supports product promotion and risk control through organized execution and practical problem-solving.
Overview
1
1
Language
8
8
years of professional experience
Work History
Team Leader, Sales Operations
Oppizi
08.2022 - Current
- Resolved customer service issues through immediate solutions, boosting customer confidence and reducing escalations to executive office.
- Enhanced team productivity by implementing efficient workflows and establishing clear performance expectations.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
- Streamlined sales processes to enhance team efficiency and drive productivity.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Managing Director
PaperGreen
06.2020 - 02.2022
- Manage day-to-day operation in the company, like making different plan and strategy for marketing giving necessary support to the customer service wing
- Manage day-to-day operation in the company , like making different plan and strategy for marketing giving necessary support to the customer service wing
- Conducting and giving all the coordination for the meeting with new dealers and giving proper explanation about the product
- Deal with lots of customers all over the world through online and provide One-on-one consultation with clients
- Promoted products with team across multiple channels, leveraging social media, online platforms, and campaigns
- Handle selection of raw material and make research on them afterwards initiate on conducting discussion on the new product and its ideas
- Visit each store and take orders and deliver the order to the designated place at the correct time
Visa Consultant
Riya Travel and Tours (I) Pvt Ltd
07.2018 - 08.2019
- Collaborated with team leader and team to streamline processes and identify business opportunities, maximizing departmental potential
- Handling USA & Singapore tourist visas
- Managed more than 50 calls and emails in a day
- Maintain, professional and technical knowledge by attending several training courses and working as assistant to different well-experienced colleagues
- Oversaw and developed marketing campaigns by conducting research and analyzing data to define target audiences
- Overseeing and developing marketing campaigns conducting research and analyzing data to find and define audiences
- Managed over 50 calls and emails daily, ensuring timely responses and effective communication with clients
Education
BSc (Hons) - International Business and Management
Berlin School of Business And Innovation GMBH
Berlin, germany, GermanyHigher Secondary Education - Natural sciences, mathematics and statistics: Biological and related sciences not further defined
SNDP HSS Udayamperoor
Ernakulam, Kerala, IndiaSkills
Sales process optimization
CRM reporting
Forecasting
Pipeline management
Strategic planning
Team leadership
Coaching & training
Performance management
Lead generation
Research and analytical skills
Software
Microsoft excel
Microsoft word
Microsoft powerpoint
Power Bi
Timeline
Team Leader, Sales Operations
Oppizi
08.2022 - Current
Managing Director
PaperGreen
06.2020 - 02.2022
Visa Consultant
Riya Travel and Tours (I) Pvt Ltd
07.2018 - 08.2019
Higher Secondary Education - Natural sciences, mathematics and statistics: Biological and related sciences not further defined
SNDP HSS Udayamperoor
BSc (Hons) - International Business and Management
Berlin School of Business And Innovation GMBH