Nimish Vasani

• Drove category expansion initiatives through spearheaded product launches and process improvements.
• Utilized qualitative and quantitative analysis to shape strategic business decisions for the city.
• Maximized market share by managing city's P&L effectively.
• Coordinated efforts of diverse teams including Center Heads, DCH, IDs, and Project Managers.
• Maintained deep understanding of customer needs to act as voice of the customer.
• Improved customer journey with excellent service, elevating Net Promoter Score (NPS).
• Achieved consistent 20% monthly conversion rate for pan-India sales, facilitating revenue growth.
• Raised pan-India sales revenue from ₹12 crore to ₹20 crore monthly, i.e., from 48 to 100 units.

Key Achievements:

• Pan-India Sales Growth: Drove a 20% monthly conversion rate for pan-India sales.
• Revenue Growth: Increased pan-India sales revenue from ₹7 crore per month to ₹13 crore.
• Profitability Turnaround: Successfully managed a location with four stores, making them profitable.
  NPS Improvement: Increased Net Promoter Score (NPS) from 60% to 80% across all stages of the customer journey.
• Sourcing Enhancement: Improved sourcing input by 20% across all verticals.
• Collections Management: Pushed milestones from 80 to 120, focusing on IDM (Initial Design Meeting) and PKO (Price Knockout) stages.
• Program Management: Managed all sales and sourcing outcomes using a KPI- and OKR-driven approach.

• Spearheaded critical business initiatives, including product launches and category expansion.
• Contributed qualitative insights and quantitative analysis to strategic business decisions.
• Developed strategies to enhance customer experience through improved availability and reduced delivery times.
• Led and motivated city team, overseeing community representatives and project managers daily.
• Owned city P&L, managing growth metrics for business and personnel performance.
• Conducted extensive market research on customer behavior, competition, and logistics.
• Strategized short- and long-term plans aligned with company vision, ensuring timely execution.
• Increased retail cash collections to 75 crore annually while reducing cancellations from 25% to 15%.

• Delivered courses through diverse methods, including classroom facilitation and e-learning.
• Oversaw daily office operations to enhance productivity and efficiency.
• Managed meeting schedules and reviewed contracts for accuracy.
• Maintained precise attendance and leave records to ensure compliance.
• Prepared appointment and contact letters for new personnel.
• Facilitated account openings for new joiners, ensuring smooth onboarding.
• Created budget plans, identified cost-saving opportunities, and monitored financial flow.
• Coordinated venue bookings, catering, and follow-ups to support events.

• Enhanced team performance through call observations, CSAT analysis, and leakage identification.
• Conducted regular engagements with advisors to address interests and special needs of specific groups.
• Collaborated with managers to develop program schedules and activity plans.
• Incorporated monthly performance plans for each team member based on presented data.
• Assigned work schedules aligned with requirements to ensure timely service delivery.
• Trained advisors on operational procedures and clarified company policies.
• Analyzed personnel and operational data to prepare comprehensive activity reports.
• Managed performance of 18 advisors, providing coaching and motivation for exceptional customer service.