Nimisha Agarwal

• Act as the primary point of contact for billing and payment issues on assigned portfolio of customers.
• Client liaison, and coordinating with the Sales and Billing department on project management for the client.
• Consistent follow ups on overdue invoices to avoid risk of non-collection.
• Proactively contacting customers for invoices before due date via balance confirmation to avoid any future delays.
• Identifying the reason for unapplied payment and taking quick action like adjustments or refund to resolve the issue.
• Collect Withholding Tax Certificates to close out the partially open invoices.
• Maintain up to date notes in the system for the collection related interactions taking place through email or calls.
• Perform customer account reconciliations, sharing statement of accounts on monthly basis and follow up on ticket resolution regarding invoice disputes.
• Review of the write off debts with management.
• Keeping updated trackers for client contact and back up in place.

• Prepare forecast report for quarterly billing on the basis of past trends and current data.
• Responsible for Actuals vs Forecast billing report on monthly basis reflecting true-up amount to be adjusted in next quarter.
• Publish monthly and quarterly billing reports to Onshore and Customer.
• Address and resolve both Internal & External queries within SLA.
• Provide ceased services reconciliation report showing customer's savings.
• Maintain and update SOP documents.
• Prepare monthly review report for the contract with revenue, credits and unbilled details.
• Review activities of team supporting the billing process and provide approval for further submission.
• Assist manager in imparting trainings and audit work and provide continuous support to new team members.

Senior Finance Professional - Cost Assurance

• Responsible for month end closure of third-party telco invoices.
• Reconciliation of costs billed by suppliers with inventory on monthly basis and working on disputes to ensure there are no cost leakages.
• Publish Journals for each region and liaise with stakeholders to resolve long aged cost accruals.
• Monitor the cost sitting in the unallocated suspense account and follow up with stakeholders to allocate to respective account codes.
• Manage complex countries of LATAM end to end independently ensuring both external and internal stakeholders' queries are resolved pro-actively.
• To act as a support for finance controller and ensure that the complete cycle from timely data receipt to loading of invoices on Oracle, Approvals/Disputes, Journal creation are done within agreed SLAs.
• For inventory that is ceased in ordering system and active in BT application, connect with various teams for cease proofs to save extra costs from supplier.
• Plan roll out and implementation of new countries to be set up in Oracle.

• Handle End to End AP cycle for the company.
• Audit the invoices received with in specified timelines.
• Make remittances and sending it to vendor about the payment.
• Manage the consolidation tracker for the suppliers as per their Aging.
• Responsible for vendor reconciliations on weekly basis.
• Highlight the outstanding query to the vendor and chase for the resolution.
• Prepare report of reconciliation of paid invoices and share it with the vendor and client on monthly basis.
• Involved in the month-end reporting for the closure of books.