Nimisha Chopra
New Delhi
Summary
Dynamic leader with a proven track record at CONCENTRIX, specializing in training and quality management. Excelled in stakeholder management and effective communication, enhancing program delivery and performance. Expert in translation and curriculum development, significantly boosting training outcomes. Demonstrates exceptional team management and presentation skills, ensuring continuous improvement and relevance in training methodologies.
Overview
10
10
years of professional experience
Work History
Deputy Manager, Training and Quality
CONCENTRIX
Gurugram
05.2022 - Current
- Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for delivery strategies
- Perform data analysis, including trending performance gaps and recommend a learning solution
- Evaluate consistency and accuracy among trainers through Trainer Evaluation Program
- Collaborated with subject-matter experts in various forums to ensure constant improvement and relevance of materials and maintain accuracy
- Lead Trainer the Trainer teach backs; synthesize, clarify and follow-up on feedback
Assistant Manager, Training and Quality
CONCENTRIX
Gurugram
09.2018 - 04.2022
- The key responsibility areas encompass training and upskilling in-house batches on German language and Customer Service skills along with batches at a closely associated university, while ensuring a high conversion rate
- Translate documents (English-German and vice-versa) and develop training material based on German culture, grammar as well as process specific content based on top call drivers and facilitation skills, for participants and facilitators
- Work closely with the university to design the course and curriculum from scratch
- Conduct assessments and interviews as well as ensure timely delivery of reports pertaining to trainee performance and demeanor
German & French Trainer
COSMOLINGUA, INSTITUTE OF FOREIGN LANGUAGES
Delhi
06.2018 - 09.2018
- The key responsibility included but wasn't limited to training batches and preparing them for various Goethe- Zertifikat exams
French and Personality Development Trainer
Kindheit Kindergarten
06.2015 - 02.2018
- Company Overview: formerly, Eurokids
- Formerly, Eurokids
Personality Grooming and French Trainer
Kindheit Kindergarten
05.2017 - 06.2017
Project Executive
Chtrbox
08.2016 - 09.2016
- Company Overview: formerly, Letsintern
- Formerly, Letsintern
Education
M.A. - German Translation and Interpretation
Jawaharlal Nehru University (JNU)
01.2018
B.A. - German Hons.
01.2016
AISSCE(Commerce) -
Sumermal Jain Public School
01.2013
AISSE -
01.2011
DELF A2 - French
Alliançe Française
01.2010
Skills
- Translation
- Interpretation
- Stakeholder Management
- Team Management
- Effective Communication
- Presentation skills
- Business Intelligence tools - MS Excel, MS Word & Power Point
Accomplishments
- Received Ops Champion and Beyond the Call of Duty Award for my performance in Q2 2021 at Concentrix
- Received Ops Champion Award for excellent performance in Q3 2020 at Concentrix
- Received The Gladiator Award for excellent performance in Q1 2019 at Concentrix
- Received DAAD scholarship to participate in the International German Camp, held in Vietnam in August 2018
Extracurricular Activities
Active member of Community Engagement Cell, 12/01/15 - 06/30/16 Head girl of Sumermal Jain Public School, 2012-13 Won a scholarship for being the All Rounder, 2012-13
Languages
- English
- Hindi
- German
- French
- Punjabi
Personal Information
Date of Birth: 11/08/95
Timeline
Deputy Manager, Training and Quality
CONCENTRIX
05.2022 - Current
Assistant Manager, Training and Quality
CONCENTRIX
09.2018 - 04.2022
German & French Trainer
COSMOLINGUA, INSTITUTE OF FOREIGN LANGUAGES
06.2018 - 09.2018
Personality Grooming and French Trainer
Kindheit Kindergarten
05.2017 - 06.2017
Project Executive
Chtrbox
08.2016 - 09.2016
French and Personality Development Trainer
Kindheit Kindergarten
06.2015 - 02.2018
M.A. - German Translation and Interpretation
Jawaharlal Nehru University (JNU)
B.A. - German Hons.
AISSCE(Commerce) -
Sumermal Jain Public School
AISSE -
DELF A2 - French
Alliançe Française
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