Summary
Overview
Work History
Education
Skills
Projects
Certification
Languages
Timeline
Generic

Nimisha Jayadevan

Bengaluru

Summary

Motivated Product Analyst with a proven track record of effectively gathering, analyzing, and business requirements and assisting in the development and maintenance of the product implementation lifecycle.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Product Analyst

Inovaare Software Solutions
Bengaluru
06.2022 - Current
  • Successfully implemented and delivered three Appeal & Grievance solutions and one Provider Dispute solution, achieving a 100% on-time completion rate.
  • Conducted comprehensive product demos, engaging stakeholders and showcasing the project's features and functionality, resulting in a 20% increase in stakeholder satisfaction.
  • As the custodian of the configuration document, maintained a 98% accuracy rate by consistently updating and ensuring alignment with project specifications. Conducted successful walkthrough of configuration documents with customers, receiving a 95% positive feedback rating.
  • Oversaw the configuration phase, managing the setup of letters, user roles, categories, tasks, and dropdown values. Prepared and processed change request documents, resulting in a 15% improvement in project requirements responsiveness.
  • During the UAT phase, conducted impactful product show-back demos for UAT testers, leading to a 25% reduction in reported issues. Facilitated knowledge transfer to the internal trainers.
  • Tracked UAT issue logs with a 98% resolution rate, ensuring timely resolutions and enhancing overall project quality. Ensured go-live readiness through a meticulous review of user setups and data file loading validation, achieving a seamless transition to production.
  • Provided post-go-live support, managing conference bridge sessions and delivering live support, resulting in a 20% decrease in post-implementation issues and enhancing overall client satisfaction.

Business Analytics Intern

TRG International
  • Utilizing Infor DEPM tools, developed and implemented workable pilot applications, reports, and dashboards, enhancing operational efficiency by 25%.
  • Generated over 10 reports and dashboards, providing actionable insights to key stakeholders and supporting data-driven decision-making processes.
  • Conducted in-depth research on customer requirements, documenting and analyzing requirements.
  • Developed tailored solutions using Infor DEPM, resulting in a 30% increase in customer satisfaction. Successfully fulfilled more than 5 ad-hoc reporting requests and small projects, demonstrating agility and responsiveness to evolving business needs.

Customer Services and Operational (CS&O) Analyst

NatWest Group
  • Assisted over 3000 customers through their debt collection journey, ensuring compliance with regulations and enhancing collection efficiency by 80%.
  • Processed back-office tasks including closing off thousands of zero-balance accounts and managing the processing of more than 100 loan accounts and fund transfers, contributing to a 45% reduction in processing time.
  • Served as an Internal Quality Analyst for 3 months, conducting 50 quality assessments and implementing process improvements that led to a 60% increase in overall quality scores.

Education

Bachelor of Commerce - Finance

Calicut University
03-2018

Skills

  • Implementation & Delivery
  • Product show-back demos
  • Product Configuration
  • Project specifications Documentation
  • Change request documents
  • Post-go-live support
  • Client satisfaction
  • Statistical Modeling Techniques
  • Effective communication abilities
  • SPSS Statistics
  • Infor d/EPM Application Studio
  • Jira
  • Pencil (Wireframes)
  • Microsoft Office suite
  • R Studio
  • SQL
  • Python

Projects

Versant Health - Appeal and Grievance module, 09/01/23 - 03/31/2024

Versant Health - Provider Disputes module, 03/08/23 - 08/31/23

KelseyCare Advantage - Appeal and Grievance module, 05/09/23 - 12/01/23 

Viva Health - Appeal and Grievance module, 07/15/22, 03/01/23

Certification

  • Professional Scrum Product Owner (PSPO), Scrum.org
  • Professional Certification in Business Analytics, Indian Institute of Management (IIM), Kozhikode
  • Python for Data science and AI, Issued by Coursera, Authorized by IBM

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Timeline

Senior Product Analyst

Inovaare Software Solutions
06.2022 - Current

Business Analytics Intern

TRG International

Customer Services and Operational (CS&O) Analyst

NatWest Group

Bachelor of Commerce - Finance

Calicut University

Similar Profiles

CREATE PROFILE
Nimisha Jayadevan