Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
CONTENT CREATION
Timeline
Generic
NIMISHA PADAMADAN

NIMISHA PADAMADAN

Product Consultant

Summary

Knowledgeable and dedicated customer service professional with extensive experience in INSURANCE, TECHNOLOGY,FINANCIAL SERVICE, EDTECH AND CONSULTING industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Product Consultant

CVENT INDIA
GURGAON
01.2022 - Current
  • Assisted customers with product needs
  • Helped identify product gaps and opportunities to improve
  • Established long term customer relationships by using effective communication and active listening skills.
  • Attended trainings and workshops to learn about new products and then shared this information with customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

CUSTOMER SERVICE ASSOCIATE

AMERICAN EXPRESS
GURGAON
03.2020 - 01.2021
  • A customer service associate for a process called DGT (dispute gateway team) from 2020-2021
  • Helped APAC clients t file for credit card disputes and fraud inquiries
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

TECHNICAL SUPPORT ASSOCIATE

SUTHERLAND GLOBAL SERVICES
KAKKANAD
01.2019 - 01.2020
  • Helped APAC&EMEA customers by providing technical assistance for an antivirus software called McAfee
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and quickly troubleshot errors.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Recorded and maintained relevant notes for each client and work order.
  • provided remote assistance in order to fix technical issues
  • collected rewards for taking maximum number of calls in a month for three consecutive months and maintained a record of not having a DSAT for 10 months straight


SALES MANAGER

WHITEHAT EDUCATION TECHNOLOGY PRIVATE LIMITED
kerala
10.2020 - 01.2021
  • worked temporarily for byju's and whitehat jr as a sales manager
  • Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
  • Gave insights to customers about edtech industry and how beneficial it would be in future
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Established and cultivated solid business relationships with new or existing customers.
  • Researched competitors' activities and products to uncover new trends
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

CUSTOMER SERVICE ASSOCIATE - INSURANCE

ALLINAZ CORNHILL INFORMATION SERVICE
TRIVANDRUM
04.2017 - 06.2018
  • Got placed with the job while attending 6th semester university
  • generated outbound sales from UK clients
  • worked with a process called petplan which is one of the best pet insurance in the UK
  • Developed and actualized customer service initiatives to decrease wait times.
  • created customer awareness, interest and sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • efficient in dream selling and generated revenue
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended products to customers, thoroughly explaining details.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Education

BBA - marketing

NIMIT
PONGAM
07.2014 - 06.2017

secondary examination - BIOLOGY SCIENCE

MODEL H.S.SCHOOL,
CHALAKUDY
06.2014 - 02.2017

SSLC -

S.H.C.G.H.S.S CHALAKUDY
CHALAKUDY

Skills

Typing speed : 46 WPM (190 CPM) accuracy 97%undefined

Additional Information

  • ACHIEVEMENTS , Bagged accolades for literature Won an Inter college product launch Kalathilakam (2017) Recipient of Rashtrapathi award (2013) Recipient of Rajyapuraskar award (2011)

Certification

Digital marketing foundation

Interests

Content creation

Influencer marketing

Learning courses on LinkedIn

Learning new languages

Traveling

CONTENT CREATION

I have an influencer instagram account with over 16k followers in which i create content and promotes brands in exchange of money or in a barter set up . The most successful content i created reached over 1.1 million views on instagram. I also have a budding youtube chanel with contents that have crossed over 2 and 3.5 lakh views .

Timeline

Digital marketing foundation

08-2022

Google cloud foundation

08-2022

Human resources payroll

08-2022

Social media marketing foundation

08-2022

Product Consultant

CVENT INDIA
01.2022 - Current

Managing teams

01-2021

SALES MANAGER

WHITEHAT EDUCATION TECHNOLOGY PRIVATE LIMITED
10.2020 - 01.2021

CUSTOMER SERVICE ASSOCIATE

AMERICAN EXPRESS
03.2020 - 01.2021

TECHNICAL SUPPORT ASSOCIATE

SUTHERLAND GLOBAL SERVICES
01.2019 - 01.2020

CUSTOMER SERVICE ASSOCIATE - INSURANCE

ALLINAZ CORNHILL INFORMATION SERVICE
04.2017 - 06.2018

BBA - marketing

NIMIT
07.2014 - 06.2017

secondary examination - BIOLOGY SCIENCE

MODEL H.S.SCHOOL,
06.2014 - 02.2017

SSLC -

S.H.C.G.H.S.S CHALAKUDY

Similar Profiles

CREATE PROFILE
NIMISHA PADAMADANProduct Consultant