Nimisha Shah Sinha
Customer Support And Business Development
Kolkata
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Siddha Real Estate
Kolkata
06.2022 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Incharge of Customer helpdesk Team.
- Liasioning with different departments in making sure that the escalations can be difused .
- Processing refunds and cancellation as per the required norms of the company.
- Monthly not exceeding the advised target ( < 45 Lakhs/ month) .
- Managing end to end cycle of referral and release of the payment to the clients. .
- Keeping the referee updated with the upcoming projects.
Talent Acquisition & Marketing Research Cordinator
Prime Business Process Management
Kolkata
06.2020 - 06.2022
- Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- To engage in marketing strategies with Leads to showcase our product in the market.
- Responsible for the research and management of data relevant to an organization ensuring quality, completeness, and integrity, to enhance day-to-day operations a improved accuracy and efficiency in data processes, or to aid decision-making.
Administrative and HR Manager
Aptech Aviation Academy
Kolkata
04.2016 - 05.2020
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Organized and led staff orientation programs and training to promote collaboration.
- Training and development schedules for the Sales Force
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Customer Service Associate
Wipro
Kolkata
09.2006 - 03.2008
- .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
Campaign Coordinator
Vishnu Solution Pvt Ltd
Kolkata
04.2002 - 08.2006
- Create an environment oriented to trust, open communication, creative thinking,and cohesive team effort
- Meet and exceed business performance Level Agreements metric in terms of Quality, AHT, and Sales
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Solved problems with products and services by providing customers with technical support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
BBA - Business Studies
HIMT
Kolkata 03.2003 - 04.2006
High School Diploma -
Ashok Hall
Kolkata 03.2000 - 03.2003
Skills
Recruiting and interviewing
Timeline
Assistant Manager
Siddha Real Estate
06.2022 - Current
Talent Acquisition & Marketing Research Cordinator
Prime Business Process Management
06.2020 - 06.2022
Administrative and HR Manager
Aptech Aviation Academy
04.2016 - 05.2020
Customer Service Associate
Wipro
09.2006 - 03.2008
BBA - Business Studies
HIMT
03.2003 - 04.2006
Campaign Coordinator
Vishnu Solution Pvt Ltd
04.2002 - 08.2006
High School Diploma -
Ashok Hall
03.2000 - 03.2003
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