Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Nimisha Shukla

Lead Cabin Attendant

Summary

Highly experienced and dedicated aviation professional with a decade-long tenure at IndiGo Airlines, demonstrating a progressive career trajectory from Customer Service to the esteemed role of Lead Cabin Attendant.

In my role as Lead Cabin Attendant, I have successfully overseen emergency procedures, conducted thorough safety checks, and consistently delivered top-tier service to passengers. My extensive background in the airline industry has equipped me with the ability to handle complex situations with composure and efficiency. I bring a wealth of knowledge in international aviation regulations, ensuring strict compliance with safety standards and protocols.

Now seeking a new and challenging opportunity with an international airline, where I can leverage my skills and experiences to contribute to the success of a dynamic and globally-oriented team.

Overview

11
11
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Lead Cabin Attendant

Indigo Airlines
10.2016 - Current
  • Trained new cabin attendants, resulting in a well-prepared team ready to deliver excellent service.
  • Mentored junior staff members by sharing industry knowledge and best practices gained from years of experience in the field.
  • Handled emergency situations calmly and effectively, following established protocols to ensure passenger safety.
  • Ensured safety compliance by conducting thorough pre-flight checks and addressing any issues promptly.
  • Leading and coordinating the activities of the cabin crew members during the flight.
  • Assigning specific duties to other cabin crew members based on their skills and experience.
  • Taking a leadership role in emergency situations, including coordinating evacuations and ensuring the safety of passengers and crew.
  • Conducting regular drills and training sessions with the cabin crew for emergency scenarios.
  • Overseeing pre-flight and post-flight safety checks to ensure all safety equipment is in place and functional.
  • Monitoring cabin cleanliness and appearance to meet airline standards.
  • Ensuring that all cabin crew members adhere to aviation regulations, company policies, and safety standards.
  • Addressing any non-compliance issues promptly and appropriately

Cabin Attendant

Indigo Airlines
05.2014 - 08.2016
  • Conducting pre-flight safety checks and ensuring all safety equipment is in place.
  • Demonstrating safety procedures to passengers before takeoff.
  • Greeting passengers upon boarding and providing a warm welcome.
  • Assisting passengers with finding their seats and stowing carry-on luggage.
  • To provide complete information about the safety
    measures in case of emergency situations during flights.
  • Collaborating with the flight deck crew to ensure seamless coordination.
  • Following the captain's instructions and communicating important information to passengers.
  • Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
  • Maintaining high onboard standards. Accepting responsibilities of passengers in any case. Taking care of tricky issues and situations.
  • Enhanced passenger experience by providing exceptional inflight service and attending to individual needs.
  • Offering food and beverage services to the passengers.
  • Making sure passengers for particular needs or dietary
    supplements are taken care of previous to flight.
  • Attending the preflight meetings. Taking down the instructions about special passengers
    with any disease or disabilities

Costumer Service Agent

Indigo Airlines
03.2013 - 03.2014


  • Assisting customers with ticket bookings, cancellations, and changes.
  • Providing information on flight schedules, availability, and pricing. Assisting customers with ticket bookings, cancellations, and changes.
  • Providing information on flight schedules, availability, and pricing.
  • Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints.
  • Ensuring proper handling of passenger baggage.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressing queries related to baggage allowances, restrictions, and lost or delayed baggage.
  • Coordinating with relevant departments to resolve baggage-related issues promptly.

Education

B.Com - Commerce

Lucknow University
Lucknow
04.2001 -

Intermediate - Commerce

MGCS
Lucknow
04.2001 -

High School - Science

MGCS
Lucknow
04.2001 -

Skills

Emergency Procedures

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Accomplishments

  • Won the employee of the month on four occasions.
  • Receive many appreciations from customers for providing
    best services.
  • Featured in Indigo's inflight magazine.
  • Receive many grooming star awards.

Certification

First AID

Interests

Yoga

Singing

Exploring spiritual places

Timeline

Lead Cabin Attendant

Indigo Airlines
10.2016 - Current

Cabin Attendant

Indigo Airlines
05.2014 - 08.2016

Costumer Service Agent

Indigo Airlines
03.2013 - 03.2014

B.Com - Commerce

Lucknow University
04.2001 -

Intermediate - Commerce

MGCS
04.2001 -

High School - Science

MGCS
04.2001 -

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Nimisha ShuklaLead Cabin Attendant