Interacting With People
Nimisha Srivastava
Relationship Manager (SBB)
Bhubaneswar
Summary
Experienced Relationship Manager with a proven track record of success in small business banking. Skilled in building and maintaining strong client relationships to drive business growth and profitability. Possess a strong understanding of financial products and services. Seeking to leverage my expertise in a dynamic organization.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Manager
Axis Bank Ltd- Loan Centre
05.2024 - Current
- Serve as the primary point of contact for mapped customers, ensuring smooth end‑to‑end loan journeys.
- Drive fresh loan originations (working capital, etc.) through referrals, branch partnerships, and proactive engagement.
- Promote cross‑sell of other banking products (e.g., deposits, cards).
- Monitor overdue status, days past due (DPDs), ensure interest servicing, and manage renewals/deferrals.
- Conduct soft recovery and maintain quality standards to minimize slippages.
- Collaborate with Sales Managers or Relationship Officers (ROs) to guide them on customer engagement, digital platforms (like Project Neo), and operational processes
- Utilize Axis Bank’s digital tools (e.g., Neo, Siddhi, Business App) to accelerate processes and enhance customer experience.
- Provide market feedback to central teams and drive adoption of new initiatives
Deputy Manager
Axis Bank Ltd- Loan Centre
04.2022 - 04.2024
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Assistant Manager
Axis Bank Ltd- Loan Centre
07.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enhanced team productivity by streamlining operational processes.
Education
Post Graduate Diploma In Banking Services - Banking And Finance
Manipal Academy Of Higher Education
Bangaluru 04.2001 -
A Level DOEACC(N.I.E.L.I.T) - Computer Science
UPTEC Computer Consultancy
Lucknow, India 04.2001 -
Bachelor of Computer Applications - Computer Science
Integral University
Lucknow, India 04.2001 -
12th -
Rani Laxmi Bai School
Lucknow, India 04.2001 -
10th -
Rani Laxmi Bai School
Lucknow, India 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Financial management
Customer relationship management (CRM)
Relationship building
Verbal and written communication
Interests
Internet Surfing
Singing
Dance and Music
Timeline
Manager
Axis Bank Ltd- Loan Centre
05.2024 - Current
Deputy Manager
Axis Bank Ltd- Loan Centre
04.2022 - 04.2024
Assistant Manager
Axis Bank Ltd- Loan Centre
07.2020 - 03.2022
Post Graduate Diploma In Banking Services - Banking And Finance
Manipal Academy Of Higher Education
04.2001 -
A Level DOEACC(N.I.E.L.I.T) - Computer Science
UPTEC Computer Consultancy
04.2001 -
Bachelor of Computer Applications - Computer Science
Integral University
04.2001 -
12th -
Rani Laxmi Bai School
04.2001 -
10th -
Rani Laxmi Bai School
04.2001 -
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