Nimisha Vijayan
Bangalore
Summary
Experienced Senior Product Owner with over 9 years of impactful leadership across Salesforce, Generative AI, and IT Service Management. Skilled in driving product road maps that increase revenue and elevate customer satisfaction. Demonstrated success in delivering high-performing SaaS products by leading cross-functional teams, and partnering with stakeholders to prioritize features, interpret customer insights, and identify opportunities for continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner - Salesforce
Accenture Solutions Private Limited
Bangalore
03.2019 - Current
- Defined and prioritized critical product features while managing a backlog of 150+ requests, leading to the successful launch of 15+ major updates that significantly improved user satisfaction.
- Spearheaded the design of Opportunity Summarization in Salesforce Agentforce using Generative AI, improving data retrieval speed by 50% and increasing user engagement by 40%.
- Analyzed over 50 business requirements, translating complex specifications into clear, actionable functional documents within Salesforce to ensure alignment with business objectives and drive project success.
- Facilitated effective communication between business stakeholders and technical teams, enhancing project clarity and achieving actionable outcomes in 95% of project meetings throughout the fiscal year.
- Directed modifications on key Salesforce objects for Shipment on Demand (SOD) initiatives, streamlining interdepartmental communication and improving project completion times by an average of 3 days per cycle.
- Conducted thorough gap analyses to identify mismatches between client requirements and system capabilities, delivering tailored enhancements that increased sales team functionality adoption by 40% and boosted user satisfaction by 25%, as measured by end-user feedback.
Senior Associate
NTT Data Services
Bangalore
05.2016 - 03.2018
- Developed and implemented comprehensive incident management protocols that streamlined response efficiency, resulting in a 30% reduction in average resolution time across critical system outages over six months.
- Implemented robust Major Incident Management (MIM) processes that reduced average resolution time for high-severity incidents (P1/P2) by 35%, ensuring swift restoration of services and minimal business disruption.
- Communicated detailed reports providing real-time status updates on critical incidents to stakeholders; established a feedback loop that enhanced transparency from 60% to 90%, fostering trust between teams during high-pressure situations.
- Coordinated with cross-functional teams, comprising IT, operations, and senior management; established communication protocols that streamlined incident response times by 40%, enhancing overall operational effectiveness during critical situations.
- Conducted comprehensive post-incident reviews to pinpoint root causes, leading to the implementation of preventive measures that decreased incident recurrence by 40% within three months following each review.
Technical Service Associate
Minacs Pvt Ltd
Bangalore
11.2014 - 07.2015
- Diagnosed and resolved over 200 technical issues related to iOS device functionality; findings enabled improvements in system reliability leading to fewer escalated incidents.
- Compiled comprehensive incident reports, detailing resolutions and troubleshooting steps; enriched the knowledge base which reduced future incident resolution time by 25%, improving overall support efficiency for the team.
- Championed strict enforcement of incident management processes and procedures; established training sessions that improved knowledge retention among staff by 40%, fostering an environment committed to excellence in service delivery.
- Monitored incident management system effectiveness, analyzing 100+ cases monthly; provided actionable recommendations that enhanced response times by 25%, streamlining processes and increasing overall team productivity.
Education
Bachelor of Engineering - Computer Science
SCEM
01-2014
Skills
- Agile methodologies (Scrum)
- Generative AI application
- Backlog management
- Sprint planning and execution
- Requirement gathering and Analysis
- Requirements elicitation
- People Management
- Cross-functional collaboration
- User Acceptance Testing
- Communication and presentation skills
- Gap Analysis
- Leadership skills
- Creative problem solving
- Proficiency in MS Office tools
- Azure DevOps
- Salesforce
- SQL
Certification
- Salesforce Certified AI Specialist, 12/01/24
- Salesforce Certified AI Associate, 12/01/24
- Salesforce Certified Sales Cloud Consultant, 08/01/24
- Salesforce Certified Business Analyst, 06/01/23
- Salesforce Certified Administrator, 09/01/21
Accomplishments
- Received ACE Award (Q2, FY25 Individual award in the Growth Catalyst Award category) for smooth delivery and excellent performance to deliver value to clients, people and organization at Accenture.
- Participated in Salesforce Tech Week 2025 (11/01/25) and contributed to the spirit of reinvention, collaboration, and continuous learning.
- Received ACE Award (Q1, FY23 Individual award in the Growth Catalyst Award category) for smooth delivery and excellent performance to deliver value to clients, people and organization at Accenture.
- Recognized as Quality Champ of the Month/Quarter and Tech of the Month/Quarter for multiple months/quarters at NTT Data Services.
Timeline
Product Owner - Salesforce
Accenture Solutions Private Limited
03.2019 - Current
Senior Associate
NTT Data Services
05.2016 - 03.2018
Technical Service Associate
Minacs Pvt Ltd
11.2014 - 07.2015
Bachelor of Engineering - Computer Science
SCEM