Opera
Nimita Singh
Assistant Manager - Product Adoption
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching matches employees with roles for maximum performance. proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Think & Learn Pvt.Ltd - Byju's
Bengaluru
10.2020 - 04.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Provided primary customer support to internal and external customers.
- Developed product demonstrations and presentations for customers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully resolve issues.
- Escalated customer issues to management for appropriate action to be taken.
- Developed performance measurement strategies, identifying areas for improvement.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Reservation Assistant
Taj Hotels Resorts
Bengaluru
03.2019 - 03.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of the types of rooms available in different resort locations.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Handled billing information over the phone.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Education
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management, Gangtok
Gangtok, Sikkim 07.2015 - 2018.05
Skills
Client service and support
undefinedSoftware
Zendesk
Salesforce
Zira
Freshdesk
Timeline
Assistant Manager
Think & Learn Pvt.Ltd - Byju's
10.2020 - 04.2023
Reservation Assistant
Taj Hotels Resorts
03.2019 - 03.2020
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management, Gangtok
07.2015 - 2018.05
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