Nimita Sundar Pujari
Team Manager - IDFC First Bank
Airoli
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Team Manager
IDFC First Bank
Navi Mumbai
03.2021 - Current
- Training team leaders and monitor their performance to ensure they achieve productivity targets and deliver high levels of customer satisfaction
- Evaluated employee performance on timely basis and coached and trained team members, increasing quality of work and employee motivation.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Business Development Manager
SMEC Automation Pvt Ltd
Mumabi
08.2019 - 09.2020
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Team Leader
Reliance Jio Infocomm Ltd
10.2015 - 11.2018
- Team handling - Ensuring slated productivity is met by handling team of 12-15 members KPI achievement for team
- Ensuring KPI's are met by team by following MAP Risk Management
- Creating POA for BQ team members, conducting refreshers and training sessions
- Social Listening - Listing out queries/concern related to Jio mobility product using SQL. Highlighting critical information for immediate actioning and resolving.
- Product management - Managing multiple queries/concern related to Jio mobility products and routing them to concerned department.
Customer Service Officer
First Source Solutions Ltd, Axis
Mumbai
07.2014 - 09.2015
- Supported customers upon inquiry and queries via phone, email, or online chat.
- Coordinated customer service team projects, achieving successful on-time completion.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
Customer Service Officer
Serco BPO
Mumbai
07.2013 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
H.S.C -
Mumbai University
S.S.C - undefined
Maharashtra Board
B.Sc. - IT
Mumbai University
Skills
Analytical and Critical Thinking
Excellent Communication
MS Office
Organization and Time Management
Problem-Solving
Performance improvement
Coaching and mentoring
Additional Information
- Best OJT Performer for Serco (Aug-2013)
- Quality Topper in Serco (March 2014)
- Top Performer in Serco (April 2014)
- Rising Star in FSL (Sept 2014)
- Top Gun Performer in Reliance Jio (Aug 2016, accountable for closing all DoT cases within SLA)
- Leadership Excellence Award in Reliance Jio (Sep 2017)
- Leadership Excellence Award in Reliance Jio (Feb 2018)
- Leadership Excellence Award in Reliance Jio (June 2018)
- Best Team Leader – Target achievement (April 2022) in IDFC First Bank Turbo Champion award (2023)
Timeline
Team Manager
IDFC First Bank
03.2021 - Current
Business Development Manager
SMEC Automation Pvt Ltd
08.2019 - 09.2020
Team Leader
Reliance Jio Infocomm Ltd
10.2015 - 11.2018
Customer Service Officer
First Source Solutions Ltd, Axis
07.2014 - 09.2015
Customer Service Officer
Serco BPO
07.2013 - 05.2014
H.S.C -
Mumbai University
S.S.C - undefined
Maharashtra Board
B.Sc. - IT
Mumbai University