Nimmy Chandrakant Kasla
Operations Manager
Summary
To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent. Personal Attributes: I am able to work creatively and independently with minimal supervision's also have excellent written and oral communication skills. I work well within teams, as a team player or a team leader. Seasoned Operations Manager and talented leader with 7+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Vandana Travels
Vadodara
10.2021 - 05.2023
- Responsible for leading the Operations for Corporate, Leisure and Students groups for domestic and international travel
- Adhering to the accounting / operating systems and ensure Quality and Timely Output by the Teams
- Quotation & Costing preparation
- Ensure that data is maintained in required manner to comply with audit
- Ensure the Post Tour handover happens in a qualitative and timely manner to the accounts team
- Ensure that Customer Service Quality is maintained
Operations Manager
7M Tours
Mumbai
10.2016 - 05.2020
- Responsible for leading the Operations for MICE, Leisure and Students groups for USA/Australia
- Ensure that the team adheres to the accounting / operating systems and ensure Quality and Timely Output by the Teams
- Maintain liaising with airlines, hotels, transportation, events and restaurants
- Ensure that data is maintained by the teams in required manner to comply with audit
- Ensure the Post Tour handover happens in a qualitative and timely manner to the Accounts Team
- Ensure that Customer Service Quality is maintained
- Regular follow ups with the vendors
- On Ground group support as Tour Escort.
Senior Associate
Firstsource Solutions Pvt Ltd, SkyTelecoms Inc
11.2015 - 05.2016
- Maintaining customer/retailer relationship by responding to inquiries throughcalls/mails (kana tool)and documenting actions
- Respond to customers or retailers query by understanding inquiry; reviewingprevious inquires andresponses; gathering and researching information; assembling and forwarding information; verifyingcustomers/retailers understating information and answer
- Recording customer/retailer inquires by documenting inquiry and response incustomer's accounts.
Senior Executive
Serco Global
Mumbai
10.2014 - 07.2015
- (H2 grade) for easyJet Airlines(United Kingdom) from
- Sold tickets and maintained related ticket sales on eRes
- Handling cancellations and refund inquires calls
- Assisted in online boarding and disembarking of passenger and maintained passenger counts, ticket sales
- Maintained accuracy and balance of funds and provided high level of customer service
- Assisted in accurate production sales and distribution of tickets for all entertainment events.
Client Coordinator
She Creations
Mumbai
10.2010 - 09.2014
- Co-ordinate with clients and arrange meetings for the business deals
- Send email regarding the product with the discount explanations to the clients
- Attend walk in clients and help them with their product queries.
Education
Bachelor of Science - Chemistry
Arni's University
India 03.2013 - 03.2014
High School Diploma -
Maharashtra Higher Secondary
India 02.2008 - 02.2009
High School Diploma -
Secondary School
India 02.2007 - 03.2008
Skills
Tally 90, Ms Office (Ms Word, Power point & Excel) Google Digital Marketingundefined
Availability
Full time availability - on an open work permit
Timeline
Operations Manager
Vandana Travels
10.2021 - 05.2023
Operations Manager
7M Tours
10.2016 - 05.2020
Senior Associate
Firstsource Solutions Pvt Ltd, SkyTelecoms Inc
11.2015 - 05.2016
Senior Executive
Serco Global
10.2014 - 07.2015
Bachelor of Science - Chemistry
Arni's University
03.2013 - 03.2014
Client Coordinator
She Creations
10.2010 - 09.2014
High School Diploma -
Maharashtra Higher Secondary
02.2008 - 02.2009
High School Diploma -
Secondary School
02.2007 - 03.2008
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