Ninad Malpathak
Travel Professional
Pune
Summary
Accomplished Operations Manager with a proven track record at Yatra for Business, enhancing customer satisfaction and team productivity through effective problem-solving and team leadership. Skilled in logistics management and operations oversight, I've successfully implemented Emergency Travel Support, significantly improving efficiency and cost savings. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
1
1
Language
Work History
Manager of Operations
Yatra for Business
Pune
01.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Set up a new process called Emergency Travel Support (ETS).
- Setting up all the vendors and getting contracts signed.
- Making sure P&L is maintained as per the management requirement.
- Effective use of resources, resulting in cost saving and improving efficiency of the staffs
Assistant Manager
Time Legend IT and HR Consulting Solutions
07.2018 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Sr Travel Consultant
Uniglobe Air Travel Bureau
11.2016 - 06.2018
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Set up New Implants and the related processes.
- Handled all the local as well as VIP transactions.
Travel Consultant
Jetways Travels
04.2016 - 11.2016
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Invoice submission and payment recovery
Sr. Reservation Executive
Satuguru Tours and Travels
12.2014 - 09.2015
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
Reservation Executive
Satguru Tours and Travels
03.2013 - 09.2014
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
Education
B Com (Exe) - Commerce
Kalinga University
Kalinga University 04.2001 -
High School Diploma -
Trade Wings Institute Of Mgnt
Pune 04.2001 -
Skills
Logistics Management
Timeline
Manager of Operations
Yatra for Business
01.2023 - Current
Assistant Manager
Time Legend IT and HR Consulting Solutions
07.2018 - 04.2022
Sr Travel Consultant
Uniglobe Air Travel Bureau
11.2016 - 06.2018
Travel Consultant
Jetways Travels
04.2016 - 11.2016
Sr. Reservation Executive
Satuguru Tours and Travels
12.2014 - 09.2015
Reservation Executive
Satguru Tours and Travels
03.2013 - 09.2014
B Com (Exe) - Commerce
Kalinga University
04.2001 -
High School Diploma -
Trade Wings Institute Of Mgnt
04.2001 -
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