Ninad Nandkishor Parab

• Experience & Current Responsibility - Investor Services/Hedge Fund/Transfer Agency/ Retirement account
• Processing capital activates (Like Investments,Redemption's,Switching of Funds,StockTransfer, Etc.) Of our clients Mutual Fund in response to instructions under UK regulations.
• Booking trading and non trading transaction.
• Error Corrections (dealamend team) to work out Profit&Loss for the client,incase the Client had some dis-advantage or advantage during the course of the deal.
• AML, KYC and due diligence check for investors.
• Investor on-boarding and maintaining Tax information.
• Reconciliation of various trades.
• Investigation on breaks.
• Setup regular saving facilities for defined contribution pension client.
• Delivered top-up to existing Pension Account and protected unallocated money in client’s money bank account on every COD (CASS 7)
• Deputed internal fund switch as per client request setup
• Updated regular saving facility for individual or employer on monthly / annually basis and amended client's direct debit payments as per client's instructions (CASS 8 Mandate)
• Transferred pension to another service provider and issued contract notes to new providers or clients for their investment
• Correcting Retirement account investments and sending correct Investment Certificates.

Team Leader Role and followed below mentioned task -

• Meeting client expectation such as Quality, SLA and Productivity.
• Conducting daily meeting with team and passing the new procedures and updates to the team and Reviewing the existing procedures within the team.
• Managing the operations & communicating with the clients on email & Call and ensuring SLA cases are completed on timely manner as per clients expectation.
• Ensuring all the reporting tasks are completed in timely manner as per managements set expectation.
• Ensuring staffs are skilled in all areas and updating the records accordingly.
• Managing a team of 05 partners and conducting one-on-one discussion with team partners, discuss on the performance and areas for improvement on monthly/Mid-Year/Year end basis
• Allocation/completion of work to the partners and ensure meeting SLA (Servicing Level Agreement)
• Processing/Overview of all high-net-worth transactions
• Sending/maintain EOD reports to the higher management
• Handling emails and giving confirmation to counterpart
• Publishing productivity data of all partner on daily basis
• Coordinating with training team on process updates and migrations.
• Proper coordination with internal team to ensure client deliverable are met within SLA
• Defining partners expectation/goals setting as per performance document. Error classification of internal error and brain storming session with partners to reduce errors
• Monthly team meetings with onshore team presenting MIS as per management company
• Supporting/Supervising managers for KPI measurement and capacity planning
• Led a team of 20 members by strategically leading & enhancing performance by setting clear accountable performance measures.
• Ensuring focused cascading of organizational KPIs into functional objectives and finally into individual KPIs and reviewing performance against the same based on a set calendar
• Leading, training & mentoring team members to ensure efficiency in process operations and meeting of targets
• Supervising the work of employees and providing feedback and counsel to improve efficiency and effectiveness
• Conducting monthly One to One meeting to discuss the performance and scope of improvement of team members
• Responsible for ensuring new joiners are trained based on OJT and providing them with a Goal sheet
• Ensuring work delivery to the client as per the Service Level Agreement. Handling the calls with clients to understand their expectations, resolve queries & escalations
• Conducting mid-year and annual performance review with Associates, Senior Associates with respect to their individual performances and helping them to draw up a career path
• Formulating various reports such as Weekly and Monthly Productivity reports, Hourly Volume Report, Capacity, Monthly Error Trend Analysis Report, 8 Week Error Report, EOD Report and Executive Deck.

• Investor & Client services/ Hedge Funds/ Transfer Agency
• Executed processing of capital activities including subscriptions, redemptions, transfers, and switches.
• Managed booking of trading and non-trading transactions efficiently.
• Conducted AML, KYC, and due diligence checks for investors to ensure compliance.
• Resolving breaks and Ad-hoc requests processing.
• Performed reconciliations for various trades to enhance accuracy.
• Met deadlines and service level agreements consistently to uphold operational standards.
• Meeting client expectation such as Quality, SLA and Productivity.
• Conducting daily meeting with team and passing the new procedures and updates to the team and Reviewing the existing procedures within the team.
• Managing the operations & communicating with the clients on email & Call and ensuring SLA cases are completed on timely manner as per clients expectation.
• Ensuring staffs are skilled in all areas and updating the records accordingly.
• Allocation/completion of work to the partners and ensure meeting SLA (Servicing Level Agreement)
• Sending/maintain EOD reports to the higher management
• Publishing productivity data of all partner on daily basis
• Proper coordination with internal team to ensure client deliverable are met within SLA
• Monthly team meetings with onshore team.
• Led a team of 20 members by strategically leading & enhancing performance by setting clear accountable performance measures.
• Ensuring focused cascading of organizational KPIs into functional objectives and finally into individual KPIs and reviewing performance against the same based on a set calendar
• Leading, training & mentoring team members to ensure efficiency in process operations and meeting of targets
• Supervising the work of employees and providing feedback and counsel to improve efficiency and effectiveness
• Conducting monthly One to One meeting to discuss the performance and scope of improvement of team members
• Responsible for ensuring new joiners are trained based on OJT and providing them with a Goal sheet
• Ensuring work delivery to the client as per the Service Level Agreement. Handling the calls with clients to understand their expectations, resolve queries & escalations
• Conducting mid-year and annual performance review with team members with respect to their individual performances.
• Formulating various reports such as Weekly and Monthly Productivity reports, Hourly Volume Report, Capacity, Monthly Error Trend Analysis Report, 8 Week Error Report, EOD Report and Executive Deck.