Ninad Shah

· Process and Vulnerability Management: Managed processes related to vulnerability and security patch management, risk, compliance, and governance, achieving a 90% reduction in vulnerabilities and strengthening system reliability.

· Governance and Reporting: Established governance frameworks, reporting mechanisms, and scanning tool architecture, enhancing visibility and proactive vulnerability management.

· Threat Mitigation and Risk Management: Implemented early-warning alerts for global threats, projected future vulnerabilities, and minimized security breaches and incident response costs.

· Tool Utilization: Leveraged tools like Kenna, Qualys, MS Defender, and WIZ for continuous scanning, monitoring, and threat detection, improving remediation speed and system security.

· Collaboration and Coordination: Coordinated with application owners for timely patching, established clear communication channels, and partnered with stakeholders to align security goals with business objectives.

· Operational Efficiency: Led hardware refresh initiatives, compliance enforcement, and vulnerability remediation to maintain operational efficiency, security compliance, and system resilience.

· Security Solutions and Metrics: Served as a central contact for new security solutions, developed metrics to track remediation, and recommended security improvements to enhance overall security posture.

· Assessments and Audits: Conducted vulnerability assessments, penetration tests, and security audits, contributing to the development of IT security policies and reducing security loopholes.

· Customer and Stakeholder Engagement: Acted as a primary contact for security inquiries from customers and third parties, fostering trust and ensuring compliance with security standards.

· Enhanced Security Posture: Collaborated with IT Security Operations, Business, and Infrastructure teams to proactively address vulnerabilities, reducing cyber threat exposure.

· Efficient Patch Management: Implemented structured patch schedules and coordinated with application owners, ensuring system security and minimizing downtime.

· Data-Driven Insights: Analyzed large data sets to identify patterns, enabling better decision-making and proactive threat management.

· Advanced Threat Detection: Utilized agent-based detection across infrastructure to identify vulnerabilities quickly, safeguarding critical assets.

· Comprehensive Monitoring and Compliance: Maintained consistent security monitoring, conducted periodic testing, and ensured adherence to internal and external compliance standards.

· Stakeholder Collaboration: Coordinated with IT, vendors, and auditors for project management and audit readiness, reducing compliance risks.

· Transparent Reporting and Governance: Delivered frequent updates and governance calls, keeping leadership informed and confident in security practices.

· Optimized Project Execution: Managed agent installation, patch scheduling, and tool improvement projects, enhancing infrastructure security and operational efficiency.

· Risk Mitigation and Issue Resolution: Implemented early issue escalation, risk assessment, and change management, preventing disruptions and maintaining security continuity.

· Enhanced IT Service Efficiency: Implemented ITIL v3 best practices, improving incident, problem, change, and service request management, leading to consistent service delivery and better operational performance.

· Data-Driven Decision Making: Developed scorecards and dashboards for real-time KPI insights, enabling leadership to make informed, strategic decisions.

· Improved Collaboration and Communication: Actively engaged with IT, business leadership, and stakeholders, fostering stronger partnerships and seamless project delivery.

· Efficient Change & Release Management: Automated PIR and change management processes using ServiceNow, minimizing manual efforts and enhancing release coordination.

· Proactive Risk Mitigation: Developed comprehensive test and rollback plans to reduce change failure risks and streamlined CCB/CAB processes to enhance decision-making.

· Optimized Service Request Handling: Improved catalog management, automated ticket follow-ups, and enhanced user experience through better operational dashboards.

· Enhanced Compliance and Monitoring: Established SLAs, OLAs, and escalation matrices, ensuring consistent service quality and quick resolution of critical issues.

· Training and User Engagement: Created IT policies and provided training to ensure consistent adoption of ITIL standards, minimizing post-release issues.

· Insightful Reporting and Governance: Implemented real-time dashboards and communication processes to keep leadership updated on change management and service request progress.

• Conducted research on industry trends to identify opportunities for process improvements.
• Managed the scale-up of new products from pilot to full-scale production.
• Performed root cause analysis to identify underlying issues in existing processes.

• Successfully managed IT operations across 26 airports, including network setup at 24 domestic and 2 international locations. Led a team of 54 IT engineers, overseeing IT asset management and centralized help desk implementation.
• Developed IT processes, coordinated help desk support, and led training initiatives to enhance staff skills. Monitored service targets as per SLA, resolving incidents through efficient coordination and collaboration with global support teams.
• Analyzed help desk activity, identified issues through trend analysis, and implemented improvements for service quality. Managed project updates, conducted reviews, and facilitated training and performance evaluation.
• Led network installations, configurations, and maintenance at 7 airport locations, ensuring minimal business disruption and creating strategies for long-term IT growth and efficiency.

• Installed and repaired network Ethernet cables and other networking cabling and conduits.
• Investigated and troubleshot complex network-related problems in a timely manner.
• Configured and maintained various network devices such as routers, switches, firewalls.

• Managed and maintained servers across multiple platforms, ensuring high availability and performance.

• Analyzed equipment performance records to determine need for repair or replacement.
• Maintained records of repairs, inventory logs and service requests using various database management systems.