Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ninad Taklikar

Ninad Taklikar

Senior Associate - Customer Success
Pune,MH

Summary

Results-oriented Operations and Supply Chain professional with 3 years 9 months of experience in fuel supply chain management and business operations. Managed enterprise customer portfolios, drove revenue through digital platforms, and optimized operational processes across multiple states. MBA in Operations & Supply Chain Management enhances stakeholder management and data-driven decision-making capabilities.

Overview

3
3
Languages
3
3
Certifications
6
6
years of professional experience

Work History

Associate-Partner Success/LMD

Repos Energy
12.2020 - 04.2022

-Managed supply chain and commissioned hardware products across 220+ remote areas, ensuring timely delivery and availability.

Created standard operating procedures to enhance the efficiency of operations and product supply for more than 2000 vendor partners.

Coordinated multiple product launch campaigns in partnership with the marketing and business development teams.

Senior Associate - Partner Success

Repos Energy
05.2022 - 10.2022

executed rollout of fuel startups and mobile refueling stations, enhancing service accessibility

directed product supply commissioning and operations, overcoming obstacles in fuel distribution market through strategic adaptations

managed NPS tracking and regional feedback from Rajasthan, Delhi, and Haryana to improve customer satisfaction

Senior Associate - Operations Excellence

Repos Energy
12.2020 - 02.2023

- Enhanced operational efficiency through focused initiatives Process and Operations Excellence as well as contributing to Project Management initiatives

- Responsible for Supply Chain Management of products, including Repos Mobile Fuel Stations and Fuel DATUMs and cultivating strong vendor partner relationships with focus on post-sales support

- Ensuring Complete satisfaction by providing a seamless fuel procurement experience and efficiently managing customers' fuel needs with just a click of a button

Managed supply chain operations for products, including Repos mobile fuel stations and Fuel DATUMs, while cultivating strong vendor partner relationships focused on post-sales support.

- Acted as primary contact for fuel consumer accounts for Fuel Consumers in my region

Senior Associate - Operations Excellence and Cx

Repos Energy
10.2022 - 02.2023

Coordinate product supply and fuel demand using repos app, improving customer experience significantly.

Improved process and operations effectiveness to support successful project management initiatives.

directed supply chain activities for products including repos mobile fuel stations and fuel datums and strengthened vendor partner relationships centered on post-sales support

ensured customer satisfaction through streamlined fuel procurement and effective management of customer fuel requirements

directed supply chain activities for repos mobile fuel stations and fuel datums, strengthening vendor partner relationships through enhanced post-sales support

Served as key account liaison for fuel customers in the region, ensuring their needs were met.

Senior Associate - Customer Success

Repos Energy
11.2024 - Current

Manage fuel supply operations across Gujarat, Madhya Pradesh, Punjab, Haryana, Uttar Pradesh, Himachal Pradesh, Uttarakhand, Jammu & Kashmir, Rajasthan, and Chhattisgarh. • Managed a business portfolio contributing ₹49.5+ crore GMV through Repos Energy's digital fuel procurement platform. • Generated ₹28.7+ lakh revenue through strategic customer engagement and operational excellence. • Facilitated supply of 45+ lakh litres of fuel to enterprise customers through efficient coordination with suppliers and logistics partners. • Managed relationships with 70–100 enterprise customers, achieving 90% customer retention. • Act as the primary point of contact for customer escalations and service-related issues. • Collaborate with cross-functional teams including operations, procurement, logistics, and business development teams to ensure seamless execution. • Contribute to process standardization, operational efficiency improvements, and service quality enhancement initiatives

Led cross-functional teams to enhance operational efficiency and streamline processes.

Developed and implemented training programs for new associates, fostering team skill growth.

Analyzed market trends and customer feedback to drive strategic product development initiatives.

Education

MBA - Operations Management

BIMM Pune
Pune, India
04.2001 -

B.Tech - Mechanical Engineering

Maharashtra Institute of Technology, Sambhajinagar
Aurangabad, India
04.2001 -

Skills

Supply Chain ManagementOperations ManagementCustomer SuccessKey Account ManagementRevenue GrowthBusiness OperationsLogistics OperationsVendor ManagementStakeholder ManagementCustomer RetentionProcess ImprovementSOP DevelopmentEscalation ManagementPower BIData Analysis

Power BI

Change Management

Operations management

Customer onboarding

Certification

AI Dashboards using Power BI

Timeline

Senior Associate - Customer Success

Repos Energy
11.2024 - Current

Senior Associate - Operations Excellence and Cx

Repos Energy
10.2022 - 02.2023

Senior Associate - Partner Success

Repos Energy
05.2022 - 10.2022

Associate-Partner Success/LMD

Repos Energy
12.2020 - 04.2022

Senior Associate - Operations Excellence

Repos Energy
12.2020 - 02.2023

MBA - Operations Management

BIMM Pune
04.2001 -

B.Tech - Mechanical Engineering

Maharashtra Institute of Technology, Sambhajinagar
04.2001 -
Ninad TaklikarSenior Associate - Customer Success