Ningma Lama
Bengaluru
Summary
Dynamic Process Executive with a proven track record in US Mortgage processes and Healthcare Claims. Dedicated to operational excellence and driving business growth. Passionate about leveraging expertise to deliver results and exceed company objectives. Skilled Claim Examiner with background in investigating, evaluating, and settling insurance claims. Demonstrated strengths include thorough knowledge of insurance policies, strong analytical skills for determining the validity of claims. Previous roles have emphasized commitment to customer service and ability to handle multiple tasks simultaneously while maintaining accuracy and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specs Claim Examiner
Empower Retirement
Bangalore
10.2020 - Current
- Check, investigate the claim, and validate the accuracy.
- Swiftly detected and mitigated duplicate entries, COB, EOB, claim form, and adjudicate.
- Demonstrated versatility by becoming cross-trained and ensuring a comprehensive understanding and effective handling of diverse claim types.
- Proactively analyzed claims, pinpointing discrepancies, and fraud.
- Conducted an investigation on all submissions, ensuring accurate assessment and validation.
- Ensuring timely and accurate payment of claims, reinforcing customer trust, and satisfaction.
Process Associate - US Mortgage
Blend Lab India Pvt Ltd
Bangalore
09.2020 - 10.2022
- Orchestrated team workflows and managed daily assignments.
- Conducted comprehensive audits, and delivered insightful reports to stakeholders.
- Expertly processed daily mortgage orders with unwavering accuracy.
- Ensured compliance and optimized mortgage and note usage.
- QC for the team.
- Crafted and managed mortgage documentation in alignment with investor requirements.
- Led training sessions for new mortgage team batches, imparting essential skills and knowledge.
Education
B.COM -
Rajiv Gandhi University
Tezu, Arunachal Pradesh06.2017
Higher secondary Schooling - CBSE Board
Higher Secondary School
Tezu, Arunachal Pradesh06.2013
Skills
- Microsoft Office 365
- HTML, CSS
- Javascript
- R programming
- Time management
- Attention to detail
- Problem-solving abilities
- Self motivation
- Teamwork skills
Certification
- Diploma in Financial Accounting
- C++
- CSS
- JavaScript and React JS
Disclaimer
I certify that all information provided is accurate and truthful to the best of my knowledge.
Languages
- English, Fluent
- Hindi, Fluent
- Assamese, Good
Timeline
Specs Claim Examiner
Empower Retirement
10.2020 - Current
Process Associate - US Mortgage
Blend Lab India Pvt Ltd
09.2020 - 10.2022
- Diploma in Financial Accounting
- C++
- CSS
- JavaScript and React JS
B.COM -
Rajiv Gandhi University
Higher secondary Schooling - CBSE Board
Higher Secondary School
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