Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Ninnee Bhattacharya

Kolkata

Summary

A versatile professional with a dynamic career trajectory, showcasing resilience, adaptability, and a proven ability to excel in various professional landscapes. My career journey originated in Sales, where I cultivated a robust foundation in client engagement, negotiation, and performance-driven outcomes.

After my initial venture into Sales, I intentionally took a two-year career break due to health considerations and amidst the challenges posed by the Covid-19 pandemic. This break allowed me to reflect, recharge, and enhance my skill set, providing invaluable insights for both personal and professional growth. This period served as a deliberate step toward advancing my career.

As a Process Associate, I refined my analytical and organizational skills, streamlining intricate processes to ensure operational efficiency. This experience served as a cornerstone for my current role as a Learning & Development Support Specialist.

In my current capacity, I seamlessly integrate my diverse background, leveraging my sales acumen and process-oriented mindset to strategically plan and execute effective training programs. I am deeply passionate about fostering a culture of continuous learning and professional development. My goal is to create a culture where continuous learning is not only encouraged but celebrated as a catalyst for excellence.

Overview

5
5
years of professional experience

Work History

Learning & Development Support Specialist

Ericsson
Kolkata
02.2023 - Current
  • Communicated regularly with stakeholders at all levels within organization about upcoming trainings or changes in policy.
  • Maintained records of all training activities including attendance rosters and evaluation forms.
  • Organized virtual workshops and webinars to enhance staff knowledge on specific topics.
  • Ensured compliance with applicable laws regarding safety training requirements.
  • Explained goals and expectations required of trainees.
  • Analyzed feedback from participants in learning sessions to improve future offerings.
  • Coordinated recruitment and placement of training program participants.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Monitored industry trends related to workplace learning initiatives to ensure current practices are up-to-date.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Process Associate

Tata Consultancy Services
Kolkata
08.2021 - 12.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created reports to track process performance metrics.
  • Verified customer identity using public records, financial databases, and other resources.
  • Coordinated with internal departments to resolve discrepancies in customer data.
  • Updated client profiles with relevant KYC information.
  • Maintained accurate records of customer renewals and payments.
  • Processed renewal orders in a timely manner according to company standards.
  • Clearing out SLA

Sales Executive

Indo Japan Horologicals Pvt. Ltd.
Kolkata
08.2018 - 03.2019
  • Assigned qualified leads to field sales team for further development and closure.
  • Identified product or service improvements by remaining current on industry trends, market activities and competitors.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Collaborated with internal teams such as marketing, engineering, finance, operations to ensure successful execution of projects.

Education

Bachelor of Arts - Arts

Ninnee Bhattacharya
Kolkata, India
02-2018

Skills

  • Data Compiling
  • Recordkeeping Skills
  • Activity Planning
  • Cost-Benefit Analysis
  • Report Preparation
  • Incident Management
  • Project Coordination
  • Problem-Solving
  • Attention to Detail
  • Error Detection
  • Tracking and Documentation
  • Teamwork and Collaboration
  • Friendly and Patient
  • Organizational Skills

Affiliations

Travel Enthusiast

A passionate cook

Story book reader

Music lover

Accomplishments

  • Successfully delivered many urgent trainings without any slippage and received recognitions from stake holders.

Languages

English
First Language

Timeline

Learning & Development Support Specialist

Ericsson
02.2023 - Current

Process Associate

Tata Consultancy Services
08.2021 - 12.2023

Sales Executive

Indo Japan Horologicals Pvt. Ltd.
08.2018 - 03.2019

Bachelor of Arts - Arts

Ninnee Bhattacharya
Ninnee Bhattacharya