Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ninoshka Patrao

Ninoshka Patrao

Mangalore

Summary

Dynamic and dedicated HR Specialist with over 5 years of comprehensive experience in Talent Management, Talent Acquisition, and Talent Engagement. Proven ability to thrive in fast-paced environments, solve complex challenges, and implement creative solutions. Renowned for strong communication, team collaboration, and relationship-building skills. Committed to continuous learning and staying updated with industry trends. Seeking to leverage my expertise in Human Resources to foster talent growth and organizational development.

Overview

6
6
years of professional experience

Work History

Manager- HR & Talent

CRM Talent & Marketing Private Limited
Mangalore
11.2023 - Current
  • Oversaw the successful incorporation of the company, laying down the foundational HR structures essential for long-term growth.
  • Built the entire team from scratch, focusing on recruiting top talent and ensuring a robust onboarding process and comprehensive reference check process.
  • Developed and implemented comprehensive HR policies and procedures.
  • Ensured these policies adhered to legal standards and industry best practices, promoting a fair and inclusive workplace.
  • Spearheaded the creation of talent management strategies that aligned with the company’s business objectives.
  • Focused on identifying high-potential employees and creating development plans to enhance their skills.
  • Launched various employee engagement initiatives to foster a positive work culture.
  • Implemented programs that boosted morale and retention, including team-building activities and recognition programs.
  • Provided guidance and feedback to improve productivity and foster professional growth.
  • Ensured compliance with all regulatory requirements and HR best practices.
  • Maintained accurate and confidential employee records and handled sensitive information with the utmost discretion.
  • Managed the payroll process, ensuring timely and accurate salary disbursements.
  • Utilized multiple recruitment platforms including LinkedIn, Indeed, Shine, Naukri, and Workable to source and attract top talent.
  • Conducted thorough screening, interviewing, and selection processes to ensure the best candidates were hired.
  • Collaborated with finance department on tax filings and adherence to statutory regulations.
  • Designed and executed an effective onboarding process to ensure seamless integration of new employees into the organization.
  • Ensured new employees were well-informed about company policies, culture, and their roles and responsibilities.
  • Designed and managed a structured exit procedure to handle employee resignations and terminations professionally.
  • Conducted exit interviews to gather feedback and insights to improve the company’s work environment and processes.

Specialist - Talent Management

GlowTouch Technologies
Mangalore
03.2023 - 09.2023
  • As a dedicated Specialist in Talent Management, my role was focused on employee relations and grievance handling within the organisation.
  • Implemented initiatives to build positive employee relations, ensuring a harmonious work environment.
  • Promptly addressed employee complaints, grievances, and conflicts, focusing on prompt resolutions and employee satisfaction.
  • Investigated employee complaints and allegations to ensure impartiality, confidentiality, and adherence to corporate policies and legal restrictions.
  • Collaborated extensively with HR business partners, managers, and legal counsel to provide employee relations insights and recommendations.
  • Ensured compliance with corporate rules and regulatory requirements by maintaining accurate documentation of employee relations cases.
  • Maintained current knowledge of labour laws, employment rules, and industry best practises for employee interactions and grievance management.
  • Implemented performance management efforts, such as advising supervisors on performance improvement programmes and disciplinary actions.
  • Conducted Exit interviews to uncover patterns and trends that could be used to improve staff retention and engagement.
  • Fostered a healthy and inclusive work culture by assisting in the development and implementation of employee engagement programmes.
  • Developed relationships with employees at all levels of the organization by displaying good interpersonal and communication abilities.
  • Addressed delicate employee issues with professionalism, sensitivity, and confidentiality.
  • Actively participated in team projects and supported HR efforts to help the HR department as a whole.

Manager - HR & Talent

Kapital Data Corp
Mangalore
09.2021 - 01.2023
  • Assisted in recruitment outreach to prospective employees
  • Doubled company size by sourcing and recruiting the perfect talent for the organization.
  • Sourced potential candidates using portals like LinkedIn Recruiter, Indeed, and Shine.
  • Posting jobs on social media platforms and job boards.
  • Telephonic screening and discussion with the candidate regarding the skills and rate negotiations.
  • Record and maintain daily, weekly, and monthly recruiting reports in order to evaluate and implement more effective and efficient recruiting strategies.
  • Organized and conducted company-wide KRA reviews every quarter and prepared a review document for each review to be shared with a management for reference.
  • Established and implemented a Performance Review System for the company called KEKA, for the entire team, to facilitate healthy reviews of performance and effective leave management.
  • Onboarded new employees by providing training sessions, and creating a responsive work environment.
  • Facilitated business development and recruiting training sessions for the team internally with the help of the seasoned individuals we have on our team.
  • Imported any changes of salaries, incentives, severances to the payroll system for monthly payroll calculations.
  • Maintained a record of all company equipment provided to the team.
  • Handled all employee grievances according to the legal compliances.
  • Handled the exit procedure for every employee that was terminated or had resigned and investigated each case.
  • Organized and implemented a Star of The Week, which was a weekly initiative and a Most Valuable Player competition monthly company wide to boost morale.
  • Raised employee retention rates by over 10%.
  • Organized end of year gift hampers for the team.

Client Relationship Manager

MyPokerGenie
05.2020 - 09.2021
  • Ensured client satisfaction by maintaining regular communication, managing the overall client relationship, and implementing client retention strategies.
  • Responded to customer inquiries primarily via phone and email, providing prompt and helpful assistance.
  • Acted as the main point of contact, overseeing client projects and implementations, coordinating planned activities, and fostering strong relationships with client contacts and management.
  • Implemented and managed the client loyalty process to enhance client satisfaction and maintain long-term relationships.
  • Generated daily, weekly, monthly, and quarterly reports for the department, providing valuable insights and updates.
  • Utilized the Airtable CRM platform to maintain an organized database of leads and track our achievements on a daily and weekly basis.
  • Served as the primary liaison between external clients and various departments/divisions, effectively resolving issues, fulfilling customer requests, and addressing client inquiries.
  • Demonstrated a lead conversion rate of 12%, showcasing strong sales and conversion skills.

Accounting Assistant

Terrace Deli
Melbourne
01.2019 - 03.2020
  • Managed various business administration tasks, including payroll management, cash register reconciliation, and supply ordering.
  • Executed bi-weekly payroll processing for a team of 15 café employees, ensuring accurate calculations of taxes, vacation, and sick time.
  • Supervised the balancing of cash registers, meticulously reconciled transactions, and deposited the establishment's earnings.
  • Stepped in for absent employees to maintain operational efficiency during understaffed periods.
  • Coordinated and efficiently organized restaurant inventory, ensuring proper inventory management and availability of supplies.

Education

Bachelors of Business Management - Business Management

St. Aloysius College
Mangalore, India
04.2017

Masters of Business Information Systems - Business Information Systems

Torrens University
Melbourne, Australia

Skills

  • Talent Acquisition & Recruitment
  • HRIS & HR Technology
  • Employee Relations & Conflict Management
  • Proficiency in MS Office
  • Leadership & Strong Communication
  • Employee Retention & Engagement
  • Strategic HR Planning & Performance Management
  • Data-Driven Decision Making

Timeline

Manager- HR & Talent

CRM Talent & Marketing Private Limited
11.2023 - Current

Specialist - Talent Management

GlowTouch Technologies
03.2023 - 09.2023

Manager - HR & Talent

Kapital Data Corp
09.2021 - 01.2023

Client Relationship Manager

MyPokerGenie
05.2020 - 09.2021

Accounting Assistant

Terrace Deli
01.2019 - 03.2020

Bachelors of Business Management - Business Management

St. Aloysius College

Masters of Business Information Systems - Business Information Systems

Torrens University

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