Nipun Bhatnagar

• Handling Govt
• Projects Such as Delhi GymKhana Club MP TOURISM (Implementation, Setup and Trainings)
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• Identified new opportunities for growth within existing accounts, as well as potential new customers.
• Developed and implemented key account plans to meet customer needs and increase company profitability.
• Conducted meetings with clients to discuss their objectives, challenges, and strategies.
• Managed the relationship between internal teams and external customers.
• Collaborated with sales team members to develop solutions tailored to customer needs.
• Established strong relationships with clients through regular communication and follow-up activities.
• Implemented processes that increased operational efficiency while maintaining quality standards.
• Provided training sessions for customers on how best utilize the company's products or services.
• Evaluated customer satisfaction surveys in order to identify areas needing improvement or enhancement.
• Managed key enterprise accounts to build good professional and personal relations.
• Addressed client questions and resolved complaints related to products, services and accounts.
• Followed up with clients to gauge product success and promote satisfaction.
• Liaised between clients and management to provide client feedback and resolve inquiries.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Identified customer needs by asking questions and advising on best solutions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided customers with accurate, valid and complete information on products and services.
• Resolved customer complaints via phone, email.
• Identified opportunities for improvement in the service process.
• Maintained up-to-date knowledge of company's products and services.
• Managed incoming calls from customers efficiently and effectively.
• Monitored call logs to ensure all calls were answered within target timeframes.

• Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.

• Drove significant efforts in handling activities pertaining to food court operations.

GPA: 68%