Summary
Overview
Work History
Education
Skills
sections.external_links.name
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic
Nipun Choudhry

Nipun Choudhry

Ghaziabad,India

Summary

Motivated student eager to contribute value to company quality initiatives. Exceptional attention to detail coupled with high-level problem-solving skills.

Focused Quality Analyst Manager accustomed to monitoring adherence to quality standards. Addresses non-conformances and develops actionable solutions to enhance overall quality. Astute problem-solver with proven ability to identify shortfalls. Astute engineering professional offers strong commitment to quality and continuous improvement. Brings high-level data analysis and communication skills with expertise in SOP development. Motivated Quality Analyst with 8 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working Quality Analyst with strong organizational skills. Achieves company goals through exceptional planning and prioritization. Dedicated quality analyst highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach. Accomplished recognition for outrageous performances in the company. eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Organized and dependable quality analyst with 8.9 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Quality auditor

Metlife Global operation support centre Pvt. Ltd
Greater Noida, Uttar Pradesh
06.2015 - Current
  • Tested and classified materials according to detailed specifications.
  • Graded materials clearly for correct onward processing.
  • Defined corrective actions for non-conforming products and complaints for continued quality improvements.
  • Monitored and assessed quality performance to gauge progress.
  • Captured and analysed data, addressing adverse variation.
  • Kept databases updated with relevant technical documentation and reports.
  • Prepared correct sample quantities for analysis.

Associate

Wipro
Noida, Uttar Pradesh
09.2014 - 05.2015

Handles Technical and Customer service calls of the UK clients.

  • Consistently exceeded service metrics through top-quality customer care.
  • Applied tactful communication and personable demeanor to build positive rapport across all enterprise levels.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Screened incoming phone calls and relayed detailed messages.

Customer service executive

Dish TV Pvt. Ltd
Noida, Uttar Pradesh
07.2012 - 08.2014
  • Prepared letters, information sheets and order documentation and distributed to clients.
  • Set up appointments for customers and entered work tickets to obtain needed services for clients.
  • Managed banking and accounts with expert finance knowledge.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Reduced customer wait times by adhering to call target timeframes.
  • Increased client retention by [Number]% through outstanding account management.
  • Built positive customer rapport through friendly, professional communication.
  • Resolved complaints with proactive problem-solving and analysis.

Education

Master of Business Administration - Business Analytics

Institute of Management Technology
Ghaziabad, Uttar Pradesh
12.2021 - 09.2023

Bachelor of Business Administration (CAM) - computer aided management, software and hardware coding of computer

Chander prabhu Jain College of higher studies IPU
New Delhi, National Capital Territory of Delhi
08.2009 - 07.2012

High School Diploma - 12th class passed in commerce stream.

Green field Public School
New Delhi, National Capital Territory of Delhi
04.2007 - 03.2009

Skills

  • Attention to detail
  • Risk mitigation
  • Data gathering and review
  • 5-why analysis
  • Six Sigma methodologies
  • Process control
  • Customer-focused
  • Time management
  • Knowledge of Excel, PowerPoint, basic coding language
  • Leadership
  • Communication skills
  • Problem-solving
  • Business Analytics qualified
  • Team building
  • Social media marketing

sections.external_links.name

Languages

English
Intermediate

Affiliations

  • Dancing
  • Listening music
  • Interested in watching sports i.e Cricket, football , Tennis , formula 1 and WWE
  • Reading Novels and learning new skills and gaining knowledge to improve my capabilities.
  • Watching Movies and roaming out for trips with friends and families when ever get the time

Accomplishments

    Accomplished Best employee rewards in the current organization 5 times and also part of the Yellow Belt project Team.


    Accomplished to closed 2 value stories in the organization


    Accomplished best employee reward in my 1st organization DISH TV in 3 months of joining.

Certification

certification in computer skills and business analytics

Timeline

Master of Business Administration - Business Analytics

Institute of Management Technology
12.2021 - 09.2023

Quality auditor

Metlife Global operation support centre Pvt. Ltd
06.2015 - Current

Associate

Wipro
09.2014 - 05.2015

Customer service executive

Dish TV Pvt. Ltd
07.2012 - 08.2014

Bachelor of Business Administration (CAM) - computer aided management, software and hardware coding of computer

Chander prabhu Jain College of higher studies IPU
08.2009 - 07.2012

High School Diploma - 12th class passed in commerce stream.

Green field Public School
04.2007 - 03.2009

certification in computer skills and business analytics

Nipun Choudhry