Nipun Sharma
New Delhi
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Provana India Pvt. Ltd
Noida
03.2021 - 11.2022
- Delivered sales presentations, product demos and pitches to clients, upper management and junior sales associates for demonstration.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Collaborated with Director of Business Development to determine company goals and translate goals to individual client needs.
- Read and prioritized leads and delegated potential new sales to junior account managers.
- Obtained pricing deals, negotiated contracts and solidified beneficial/referral agreements.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Trained and coached sales team members servicing ARM, Personal Injury and Veteran Affairs accounts.
- Worked with customers to develop strategic business and account plans.
Head Of Sales and Marketing
Dendri Logistics Pvt Ltd
07.2018 - 11.2020
- Responsible for the operations of the company's sales force
- Development and implementation of annual sales
- Monitoring performance of teams and sales goals
- Meeting with other company managers to ensure that business objectives are executed properly and right on schedule.
Territory Manager
Adobe Systems Pvt. Ltd
02.2016 - 06.2018
- Contribute to revenue growth by bringing new business from the target market
- Responsible for the overall Sales cycle
- Meet quarterly and annual sales targets
- Accountable for attaining monthly,quarterly and annually revenue targets
- Accountable for engaging Adobe product users to discover content and document workflows
- Specialized in Creative Cloud, Digital Publishing Solution, Acrobat Document Cloud and E-Sign
- Assist clients in understanding Adobe enterprise solutions,environment and how
- Adobe digital media will help their current infrastructure and business processes
- Recruit, train, coach and mentor new sales associates and Identify sales best practices and implement process improvements to increase productivity and efficiency
- Awarded Adobe Achiever of the year 2017
Account Manager
Highlands Infotech Pvt. Ltd
07.2014 - 04.2015
- Work included handling accounts for Major Engineering firms across US, Canada and Europe
- The list of clients include Skidmore, Owings and Merril; ARCADIS, ATKINS; URS – AECOM, USACE,
- Michael Baker, STANTEC
- Introducing revolutionary HEC-RAS software model (which saves time and implicates accuracy in work) in the market
- Presenting the software through live webinar and also conference the calls with engineers so that they can get their questions answered
- Generating leads and identifying the prospects through cold calling so that we can assist them in evaluating the software and eventually earn the revenue through sales
- Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account
- Continuously contact existing customers to evaluate partner satisfaction
- Started the sales team with 2 members and scaled it to a strength of 11 members
- Designed and wrote the training manual and the sales script/pitch
- Also, responsible for training the new agents.
Account Manager
IDC Technologies Private Limited
12.2012 - 06.2014
- Identifying prospective demand base for the product
- Preparing budgetary quotations
- Negotiating with the client and closing the deal
- Review of Customer Buying Schedules
- Recruit, train, coach and mentor new sales associates and Identify sales best practices and implement process improvements to increase productivity and efficiency.
Team Leader
IDC Technologies Private Limited
01.2012 - 11.2012
- Co-Handling a portfolio for Debt Buyer(National Asset Management and Dynamic Health
- Care Solutions) with 32 agents
- Managing the team efficiently across all queues and functions so as to maximize agent utilization Interacting with clients to discuss and improve performance
- Coaching & giving feedback to the agents based on their performance to improve the skills & the overall productivity
- Build credibility, establish rapport, and maintain communication with the client
- Training of the new hires on skills along with the training team
- End to end agent hiring for the Recoveries & collections process
- Creation of weekly agent productivity reports
- Monitoring my team’s performance and development
- Coaching associates to enhance their productivity
- Handling the files to be dialed on the dialer and maintain the daily dialer reports
- Conducting One to One’s with the agents to assign them their monthly targets and giving them a feedback on a weekly basis
- Maintaining the reports for individual collections for all the agents and the team collections on a daily basis.
Sr. Executive
IDC Technologies Private Limited
11.2010 - 12.2011
- Involved in a 3rd party recovery process
- My responsibilities and achievement included Recognized for being the most consistent Collector
- Recognized for Excellence in Floor support
- In charge of the Floor in case of management meetings
- Responsible for the team in case of Team Leaders absence
- Mentoring and coaching of new agents to bring them up the learning curve
- Topped the Portfolio for 14 months consecutively.
CCE Collections
iQor India Services Private Limited
03.2010 - 09.2010
- Dialing for a third party us collections process
- Dialed on credit card bills, store cards, home loans and payday loans.
Education
Graduate Diploma - Information Technology
JIMS
Intermediate - undefined
CBSE Board
Matriculation - undefined
CBSE Board
Skills
Cold Calling
Accomplishments
- 200% sales target attainment for calendar year 2022 at Provana.
- Completed year assigned quota within 6 months of going live at Provana.
- Awarded Adobe achiever of the year 2016 and 2017 consecutively.
- Training - Designed and executed training program for company sales team, increasing employee productivity and product knowledge.
Timeline
Senior Account Manager
Provana India Pvt. Ltd
03.2021 - 11.2022
Head Of Sales and Marketing
Dendri Logistics Pvt Ltd
07.2018 - 11.2020
Territory Manager
Adobe Systems Pvt. Ltd
02.2016 - 06.2018
Account Manager
Highlands Infotech Pvt. Ltd
07.2014 - 04.2015
Account Manager
IDC Technologies Private Limited
12.2012 - 06.2014
Team Leader
IDC Technologies Private Limited
01.2012 - 11.2012
Sr. Executive
IDC Technologies Private Limited
11.2010 - 12.2011
CCE Collections
iQor India Services Private Limited
03.2010 - 09.2010
Graduate Diploma - Information Technology
JIMS
Intermediate - undefined
CBSE Board
Matriculation - undefined
CBSE Board
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