Nipun Sharma
Sundarnagar
Summary
Versatile logistics and operations professional with experience across customer service, dispatch coordination and customs clearance. 4+ years of experience in scheduling drivers, planning routes and ensuring efficient transport operations. Having experience in customs coordination with knowledge of the Canadian and USA customs clearance process. Experience in communicating with customs brokers and authorities for clearances. Customer focused professional with good communication and problem solving skills. Proven ability to handle customer enquiries, resolving complaints leading to higher customer satisfaction levels.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Dispatcher and Customs Coordinator
Synaxis logistics private limited
Mohali
12.2021 - Current
- Coordinate daily dispatch and routing operations to ensure timely and efficient deliveries.
- Monitor shipment status and provide proactive updates to customers.
- Manage urgent rescheduling and address last-minute trip issues promptly.
- Utilize and prepare key shipping documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and proofs of delivery.
- Collaborate with customs brokers and regulatory authorities to facilitate smooth clearance processes.
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complaints, deliver accurate service information, and maintain high levels of customer satisfaction.
- Process orders and returns, and perform thorough shipment tracking to ensure accurate resolution.
Intern
ACC Limited
Barmana
01.2015 - 02.2015
- Compiled and organized data for reports, enhancing accuracy and clarity of information.
- Participated in team brainstorming sessions, contributing ideas for process improvement.
- Maintained digital files and records, ensuring easy access and retrieval of information.
Education
MBA - Tourism And Travel Management
Central University of Himachal Pradesh
Dharamshala 06.2018 - 06.2020
BBA -
University College For Business Studies
Shimla 05.2013 - 03.2016
Skills
Customer Service & Communication
- Client Communication
- Customer Support
- Active Listening
- Complaint Handling
- Conflict Resolution
- Problem Resolution
Customs & Documentation
- Customs Clearance Procedures (Canada & USA)
- Documentation & Reporting
- SAP & ERP System Experience
Logistics & Dispatch
- Dispatching & Routing
- Load Planning
- Load Tracing
- Freight Forwarding Coordination
- Order Processing
- Work order generation
Core Competencies
- Coordination
- Multitasking
- Attention to Detail
- Process improvements
- Critical thinker
- Team collaboration
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Additional Information
- Worked in Collaboration with major companies such as Walmart, Cargill, Sobeys, Pattison Foods, Ferrero, Loblaws, and JBS to support logistics and supply chain operations.
- Worked closely with reputable customs brokers, including DHL, Kuehne + Nagel, Geodis, A.N. Deringer, FedEx, and UPS, to ensure seamless customs clearance.
- Possess strong knowledge of key shipping and documentation requirements, including purchase orders, bills of lading, packing lists, commercial invoices, and proofs of delivery.
- Familiar with third-party logistics (3PL) processes and coordination.
Timeline
Dispatcher and Customs Coordinator
Synaxis logistics private limited
12.2021 - Current
MBA - Tourism And Travel Management
Central University of Himachal Pradesh
06.2018 - 06.2020
Intern
ACC Limited
01.2015 - 02.2015
BBA -
University College For Business Studies
05.2013 - 03.2016