Niraj Dubey

· Heading IT Infrastructure services for four entities across India and APME countries, serving over 4,000 employees.

· Supervised IT teams in critical business projects, including system upgrades, new product implementation, and data center monitoring.

· Designed strategies to align with present and future requirements.

· Ensured compliance with relevant standards and guidelines.

· Accountable for IT budget, focusing on cost savings and service quality improvement.

· Provided cost-effective solutions for both infrastructure and business IT services.

· Evaluated IT infrastructure and security elements in contracts and RFPs for new client engagements.

· Monitoring security, capacity, and operational integrity of installed systems, networks, and applications.

· Developed and implemented security plans and process improvements.

· Aligning with vendors, contractors, and consultants for services and products.

· Co-ordination for penetration tests, forensic analyses, and source code analyses to address vulnerabilities and execute the mitigation

· Ensuring security compliance in line with global guidelines.

· Responsible for IT department goals, including KRI (Key Result Indicators) and KPA (Key Performance Areas).

· Communicating information security guidance to business units, emphasizing potential risks to stakeholders.

· Ensured quarterly security compliance reviews with a score above 95%.

· Generated regular performance reports related to risk and internal controls effectiveness.

· Coordinated globally to enforce best IT security practices. Addressed security incidents promptly and effectively.

· Identifying, assessing, and prioritizing information security risks. Develop strategies to mitigate or manage these risks effectively.

· Established and maintained security policies, standards, procedures, and guidelines.

· Developed and maintained an incident response plan for security incidents.

· Oversaw the design, implementation, and maintenance of secure information systems.

· Assessing the security posture of third-party vendors. Ensuring appropriate contractual agreements to manage vendor-related security risks.

· Monitoring security tools for real-time threat detection.

· Defined key performance indicators (KPIs) and metrics for the security program.

· Regularly provided reports to executive management and stakeholders.

Major Achievements

· Successfully designed and implemented the IT infrastructure for a 500-seater office in Bangalore within a tight timeframe of three weeks.

· Migrated over 4 TB of file server data from on-premise storage to SharePoint without any service outages.

· Ensured seamless continuity during the migration process.

· Managed quarterly IT security audits across 7 APME countries, consistently achieving a score above 95%.

· Led the Global IT Security audit for India, achieving a good rating.

· Implemented backup systems for more than 15 business applications.

· Prepared detailed implementation plans for migrating on-premise data centers to Azure cloud, covering 25-plus applications across 3 data centers.

· Successfully executed the migration of the in-house mail system for 2500 mailboxes.

· Currently involved in revamping the network infrastructure for 3 major offices in India.

· Consolidation of IT Services:

· Contributed to the consolidation of IT services across seven APME countries.

· Managed the IT Infrastructure and procurement for the organisation with the team of 15 people.

· Successfully completed the ISO 27001 audit for Gurgaon Office.

· Led the software Asset Management program with E&Y.

· Orchestrated Datacentre migration plan for 15 servers from Reliance IDC to Yotta.

· Completed the cost optimization of 25 VM Servers hosted on Azure cloud

· Managed the Information security for 2000 endpoints spread across 15 locations in India.

· Planning to execute VAPT for Network and server devices and applications.

· Authored information security policy documents for organization.

· Worked on implementation of SSO and IDM tool to secure the user login to business application.

· Worked on port vulnerability test for servers to find out the possible threat.

• Developed and executed IT-enabled business solutions, ensuring service quality and resolving major incidents promptly.
• Supervised a team managing IT infrastructure across 15 construction sites with 600+ users.
• Contributed to annual budgeting for IT projects and operational expenses.
• Managed SAP infrastructure, including licensing, hardware, and support.
• Oversaw SAP and UNIX backups, IT procurement lifecycle, and cloud-based DR project.
• Audited and enhanced IT security policies, implemented cost-effective email security.
• Conducted regular IT service and product licensing audits, achieving significant cost savings.

Successfully implemented IT infrastructure for major sales launch, serving over 2000 customers within a week

· Managed IT systems' business operations, ensuring smooth processes.

· Coordinated resources for issue resolution, maintained uninterrupted services.

· Proactively proposed system enhancements, managed team selection, and appraisals.

· Conducted risk analysis to prevent failures. Oversaw product lifecycles, mail systems, and network security.

· Handled IT procurement, vendor negotiations, and payments efficiently.

Major Achievements at Arshiya Limited

· Implemented ticketing system Service desk successfully for 300 users.

· Implemented Anti-Spam Mail security solution for 450 mail boxes.

· Successful audit of Microsoft, adobe and Symantec licenses of 400 workstations without any NCR.

· Planned and implemented of IT Infrastructure for on cloud SAP S4 HANA migration.

• Participated in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
• Managed the ADS and Exchange Sever and L2 support and IT service desk
• Worked with project teams to help implement Internal Systems.
• Manage the post implementation support of a project.
• Manage the end-to-end IT support for entire TATA Housing Development.

· Developed and maintained IT SLAs, supporting servers, networks, 1000+ computers, and 20+ applications.

· Managed service catalogue, facilitated improvements, changes, and escalations with business.

· Evaluated change requests in CAB meetings.

· Ensured adherence to specified systems for effective service delivery.

· Conducted monthly feedback sessions with stakeholders for issue resolution and service enhancement.

· Engaged in advanced development opportunities,

· Trained staff and clients, mentored junior members, motivated team for professional growth,

· identified process improvements, supervised teams, addressed issues, enforced policies,

· communicated IT updates, managed ServiceDesk activities, analysed performance against SLAs,

· Developed plans to meet end users' needs and industry trends.