Niraj Dugar

• Led a $3M annual operational planning and execution cycle, enabling advanced capabilities in governance, observability, AI, security, and integration through leading tools like Collibra, Informatica, MS Purview, Immuta, Databricks, and SAP CPI.
• $7M technology contracts were led through strategic negotiations, performance reviews, and roadmap alignment; they influenced vendor product strategy through advisory participation.
• Achieved over $1.7M in savings on a multi-year MDM contract renewal via strategic requirement alignment, robust negotiations, and collaborative vendor engagement for positive-sum outcomes.
• $35M NPV realization by architecting a Unified Data Management Strategy aligned with the annual product roadmap and business adoption, accelerating the vision of an Integrated Digital Ecosystem to maximize value from enterprise data.
• >95% on-time product delivery achievement, with unwavering adherence to compliance standards, and security posture for enterprise data platforms.
• Drove competitive edge by analyzing emerging technologies, executing proof-of-concepts, and securing commercial insights to align with market trends, informing strategic business decisions.
• Led an 8-member core team and influenced a 20+ member natural team to execute the 'Business Back & Technology Forward' strategy; mentored data and analytics professionals to drive best practices, and elevate performance delivery.
• Led other notable enterprise initiatives to strengthen data governance and sustainability.

1. Automated data accessibility across Azure Databricks and SAP BDC from the Data Marketplace.

2. Simplified data product lifecycle management, achieving an uptick of 35% adoption.

3. Championed Carbon and Sustainability MDM, onboarding four business functions, and managing the data that reported 170 tonnes of carbon for compliance and action.

4. Rolled out enterprise-grade data quality and observability, integrated with the data platform and SAP.

5. Enabled unstructured data management services for the creation of structured metadata, classification, chunking, and embeddings for both humans and AI.

• Established and executed an enterprise-wide Data & Analytics strategy, covering architecture, protection, quality, MDM, governance, and reporting, achieving Top Quartile Data Maturity for HR, Shell Health, and Real Estate functions.
• Partnered with natural teams to deliver data strategies and establish data governance for HR and real estate, aligning with business priorities to secure a multi-year $1.5M budget and drive data initiatives.
• Resolved critical cross-business data quality issues by forming a cross-functional data council, enabling S/4 HANA and Payroll migration, and improving supplier, workforce, identity, and asset data management.
• Architected and established an enterprise data platform (Azure and Databricks) and pipelines, accelerating HR analytics; scoped three key HR data products for hosting to enable advanced reporting.
• Significant contributions to the data modeling and architecture landscape of HR, Corporate, Finance, and Legal functions by rationalizing the conceptual and logical data models, proposing innovative data solutions to simplify, and bring down the cost of the data architecture landscape.
• Published posts and papers on mapping the compliance requirements to EU AI Act articles, AI governance.
• Drove innovation by demonstrating the power of GEN AI, delivering a ‘Co-Data Architect' AI Agent (CoDA) to assist and provide NLP-based support to Data Architects in building and improving the data models.

• Optimized the technical landscape of the revenue assurance product for a USA-based telecom operator, resulting in a reduction of revenue assurance operation time by half.
• Played a key role in streamlining FM/RA project operations in MENA, driving efficiency, and earning a CSAT rating of 4/5 for FY 2014–2015, reflecting operational excellence.
• Led the product and technology consultancy for a telecom operator in Kazakhstan, securing an order intake worth $525K for the upgrade of the incumbent fraud management and assurance product at the site.
• Led a team of three professionals on a special project to deliver a high-priority and high-visibility compliance requirement on interconnect billing within 24 hours for an Indian telecom operator, resulting in saving the operator from heavy penalties and reputational loss.
• Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.

• Delivered €1.25M revenue recovery via advanced SQL and QlikView insights, driving significant financial impact for British Telecom, Italy.
• Designed and implemented the process improvement initiative for BT’s retail telecom billing, resulting in saving approximately 2 hours of overall billing operational runtime.
• Co-led the Billing IT integration, and knowledge transfer upon the acquisition of Albacom, Italy, by British Telecom.
• Served as a subject matter expert within the organization by staying abreast of emerging trends in technology.
• Improved project outcomes by actively participating in the planning, analysis, design, development, testing, deployment, and maintenance phases of various software applications.