Niraj Gupta

• Managed daily lab operations to ensure compliance with safety standards and procedures.
• Coordinated team activities to optimize workflow efficiency and enhance laboratory productivity.
• Trained new staff on lab protocols, contributing to improved team performance and safety.
• Assisted in inventory management, ensuring timely restocking of essential supplies and reagents.
• Monitored equipment maintenance schedules, minimizing downtime and ensuring operational readiness.
• Facilitated communication between departments to streamline processes and improve service delivery.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Set up a new laboratory facility, from planning to operational readiness.

• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• TAT Monitoring
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Set up a new laboratory facility, from planning to operational readiness.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in inventory management, ensuring timely restocking of essential supplies and reagents.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintaining operations of 12 labs in West Bengal.
• TAT Monitoring.
• Facilitated communication between departments to streamline processes and improve service delivery.

• Oversaw daily lab operations, ensuring compliance with safety and quality standards.
• Implemented process improvements that enhanced lab efficiency and reduced turnaround times.
• Trained and mentored junior staff, fostering skill development and teamwork within the lab.
• Monitored equipment performance and coordinated timely maintenance to minimize downtime.
• Maintained accurate records of lab operations, supporting data-driven decision-making processes.
• Controlled costs to keep business operating within budget and increase profits.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Monitoring operations of 12 labs in Jharkhand.

• Streamlined lab operations by implementing efficient scheduling processes, enhancing workflow effectiveness.
• Led a team of technicians to ensure compliance with safety standards and regulatory requirements.
• Developed training programs for staff to improve competency and operational efficiency within the lab.
• Monitored laboratory equipment performance, facilitating timely maintenance to reduce downtime.
• Coordinated inventory management systems, ensuring adequate supply levels for uninterrupted lab operations.
• Collaborated with cross-functional teams to enhance patient service delivery and laboratory responsiveness.

• Coordinated daily front office operations, enhancing patient flow and optimizing appointment scheduling.
• Managed patient inquiries and communications, ensuring accurate information dissemination and improved service delivery.
• Oversaw the maintenance of front office records and documentation, promoting compliance with healthcare regulations.
• Trained and mentored new front office staff, fostering a collaborative team environment and enhancing operational efficiency.
• Implemented process improvements in patient check-in procedures, resulting in reduced wait times and increased satisfaction.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.

• Coordinated patient flow and scheduling, ensuring timely service delivery and optimal resource utilization.
• Developed and implemented operational protocols that enhanced efficiency and reduced patient wait times.
• Enhanced customer satisfaction by efficiently addressing and resolving floor-related issues.
• Bed Management.
• Coordination with OT and ICU to shift the patient from the ward and vice versa.
• Patient Discharge Management.

Hospital Administration for 1 Month

Waste Management for 2 Month