Niraj Jha

• Coordinated outreach efforts to raise awareness about program''s offerings within community or target audience groups.
• Reduced operational costs through careful budget management and strategic resource planning.
• Contributed to proposal development efforts, securing additional funding for continued program expansion.
• Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.
• Implementation of on-ground projects for delivery partners during Festivals, rainy seasons.
• Driving different strategies to onboard various delivery partner throughout year for city .
• Driving zeal/female project for city ( specially abled fleet)
• Managed budgets and resources responsibly, ensuring timely delivery of projects and optimal allocation of funds.
• Improved program offerings based on changing trends, audience feedback and directives from station owners.
• Won Founder award for Q1 2023 And Q3 2023

• Job responsibility includes managing & serving customer who request for

fulfillment of their telecom/DTH/BB needs to their door step by putting up online request.

• Established set of dedicate 40 tele caller(Advisors) & 50 Ambassadors(FOS)
• Frontline of business and take charge of entire Circle and increase quality of acquisition of All customers execute entire Go-To-Market (GTM) strategy Across 3 verticals business through vast distribution network.
• Ensuring network augmentation expansion by coordinating with Market
• Planning Project Team to drive business
• Managing NPS, Churn, Decay Driving Best in class Customer Experience.
• Highly experienced at structuring ambiguous problems, 0-1 strategic thinking, leading analytical work streams, applying sound business discernment Strong attention to detail comfortable handling multiple projects Experience working with data ability to make sense of ambiguity
• High levels of ownership, needs to be extremely proactive and keen to learn Comfortable with owning and managing work-streams end to end, i.e. from conceptualisation to closure.
• Won Best store manager and best store award for 3 quarters in 2019-20
• Got Promoted From Store Manager to Assistant Manager in 18 months
• Delivery Of Product/Services to customer locations within specific timeframes.
• Lead projects and analysed data to identify opportunities for improvement

• Reviewed and monitored scheduling, purchases and other expenses to
• Maintain quarterly budget.
• Applied performance data to evaluate and improve operations, target current

business conditions and forecast needs.

• Coached sales associates in product specifications, sales incentives and selling

techniques, significantly increasing customer satisfaction ratings.

• Bolstered sales volume by implementing incentive program and initiating

advanced employee training.

• Achieved Best Store Manager award and best store for 2 quarter's

• Handling team of 35 people from day to day basis, and leading Western Region
• Handling UDHAAR process which grew by 50percent after analyzing loopholes
• Analysis of various process and give suggestions to improve them on daily basis

Hiring team.

• Doing campaigns for new supply, Meetings with team on daily basis to suggest

improvement

• Resolved customer service issues by finding immediate solutions, increasing
• customer confidence and decreasing escalations to executive office.
• Collaborated with sales team to set monthly funding goals and tracked progress

using

• Identified and corrected deficient performance and behaviors to achieve

maximum productivity.

• Achieved Best zone award for 3 quarters

• Scaled up operations in Mumbai.
• Got Promoted From Executive To Operations Lead in 12 months Education

Achievements

• Successfully launched Uber Street Team and Uber Street Slog.
• Successfully built supply for Mumbai by leading and supporting through funnel.

management resulting in 100 %

• Looked after training and on-boarding of partners in scalable and effective

way.

• Acted as liaison by providing product/service information.
• Resolved emerging problems that partners face with accuracy and efficiency.
• Handled in-person communication between UBER and its partner community.
• Kept partner community informed about company's developments and supply

positioning.

• Trained, coached and guided experts to drive quality and efficiency metrics.
• Promoted quality achievement by metrics resulting in educating and
• Retaining drivers and taking suitable Actions.>actions.
• Handled implementation of BYOD, Fraud control, Re-engagement, planning

and delivering of all on demand activities.

• Analysed market and competitor's activities.
• Created and implemented interactive marketing campaigns.
• Formed meaningful partnerships with corporate, local events, venues and

brands.

Managed communication, media & PR outreach.

Won Best circle award for year 2015-2016 In Supply