Niraj Kumar

As the Head of Service Delivery, I have successfully led a team of 52 professionals, overseeing the delivery of high-quality IT services and solutions to achieve business goals while ensuring operational efficiency. My responsibilities and accomplishments include:

• Managed a 52-member team, comprising cloud engineers, DevOps experts, database administrators, and support staff, to deliver large-scale IT infrastructure and application modernization projects.
• Developed and executed service delivery strategies aligned with ITIL, DevOps, and Agile methodologies to ensure seamless execution, cost optimization, and business continuity.
• Established a culture of accountability and continuous improvement through regular training, mentoring, and performance reviews.
• Conducted proactive capacity planning and load testing for high-traffic applications, enabling seamless user experiences during peak usage.
• Enabled centralized logging and real-time analytics for troubleshooting and performance optimization.
• Facilitated cross-functional collaboration between engineering, support, and DevOps teams to ensure efficient and reliable service delivery.
• Conducted regular cadence meetings to review project progress, address challenges, and align on priorities.

Responsibilities & Achievements:

• Data Migration & Cloud Adoption: Led data migration efforts from on-premises environments into AWS, ensuring a smooth transition and alignment with business goals.
• Project Management & Collaboration: Worked closely with business unit managers to understand project scope, propose alternative solutions, and document each step of the design process, ensuring thorough alignment with business objectives.
• AWS Infrastructure Design & Maintenance: Designed, implemented, and maintained scalable, secure, and efficient AWS infrastructure and services within a managed service environment.
• AWS Services Configuration & Management: Configured and managed a wide range of AWS services including EC2, RDS, Redshift, Workspaces, CloudWatch, Elastic Beanstalk, VPC, S3, Lambda, Route 53, ECS, CodeCommit, CodeDeploy, CodeBuild, CodePipeline, Billing & Cost Management, and more.
• Security & Networking: Collaborated with the Security division to design and manage IAM roles for users, vendors, and third-party vendors. Implemented enterprise-class security, network, and systems management applications within an AWS environment.
• Web Server Setup & Management: Installed and set up various web servers including Apache, Nginx, Wildfly, and Apache Tomcat for optimal performance and security.
• High Availability & Disaster Recovery: Designed and implemented public and private-facing websites on AWS Cloud, using AWS Route 53 for high availability and disaster recovery strategies to ensure business continuity during unexpected disruptions.
• SSL Management: Provisioned and managed SSL certificates for both Windows and Linux environments, ensuring secure communications across services.
• Automation with Lambda & CloudWatch: Automated AMI, snapshot, and native DB backups with Lambda functions and CloudWatch rules, enhancing operational efficiency and disaster recovery capabilities.
• Database Management on Amazon RDS: Set up, managed, and optimized databases on Amazon RDS to ensure high performance, availability, and security.
• Server Monitoring & Alerts: Utilized Amazon CloudWatch and SNS for server monitoring, setting up performance metrics and automated alerts for proactive issue resolution.
• Proxy Server Configuration: Configured proxy servers on Linux Ubuntu (16.04, 18.04), ensuring secure and efficient traffic management.
• Role-based Access & Server Maintenance: Managed user accounts, roles, and permissions for development, QA, and production servers, ensuring appropriate access control across EC2, RDS, Redshift, and S3 resources.
• Application Deployment: Deployed various applications using Elastic Beanstalk, automating application management across different environments.
• Troubleshooting & Issue Resolution: Led efforts to troubleshoot network issues, system problems, and workspace issues, ensuring minimal downtime and optimal performance.
• Exposure to CMS & Web Frameworks: Gained exposure to content management systems (WordPress, Magento, Drupal) and frameworks (Node.js, PHP Laravel), enabling end-to-end support for a variety of web applications.
• Containerization & Orchestration: Led containerization efforts using EKS (Elastic Kubernetes Service) to manage microservices-based applications, enhancing scalability and reliability.
• CI/CD Automation: Configured Jenkins for continuous integration and delivery pipelines, automating the application deployment process for faster release cycles.
• Service Mesh Implementation with Istio: Implemented Istio for microservices management, ensuring efficient communication, security, and observability across services.
• GitOps with ArgoCD: Utilized ArgoCD for GitOps-based continuous deployment, enhancing deployment automation and consistency across environments.
• Team Leadership: Led a 6-member team in delivering high-quality solutions, providing guidance, mentorship, and ensuring adherence to best practices in cloud infrastructure management, application deployment, and security.

• Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
• Installed and Setup Web Servers (Apache Server, Nginx, Wildfly, Apache Tomcat)
• Worked with Security division to design and manage IAM roles for users, vendors and other third party vendors
• Designing and implementation of public and private facing websites on AWS Cloud
• Setup/Managing Databases on Amazon RDS
• Monitoring servers thorough Amazon CloudWatch, SNS
• Configuring Proxy server with linux Ubuntu (16.04, 18.04)