Niraj Kumar
Gandhinagar
Summary
A dynamic leader with over 22 years of experience in leading administrative in airport and hospitality operations. Proven ability to enhance guest experiences, streamline processes, and lead high-performing teams. I specialize in Airport administrative operations, housekeeping excellence, project execution, and strategic leadership, consistently ensuring world-class standards in hygiene, safety, and sustainability. Whether managing a bustling international airport, two luxury five-star hotel project, or multi-site administrative operations, I thrive on transforming spaces and systems to maximize efficiency and employee satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead – Administration
Ahmedabad International Airport Ltd (Adani Airport Holding Pvt Ltd)
Ahmedabad
09.2022 - Current
- Spearheading administrative operations for large-scale infrastructure and hospitality projects, covering a total area of 987.12 acres (Terminal 1 & 2, Terminal 1, Terminal 2, Airport Project Office, Integrated Cargo Terminal).
- City Side Development – Includes two five-star hotels with a total capacity of 600 keys and a 10,000-capacity convention center along with retail space.
- New AIAL Project Office with a seating capacity of 450 number.
- New Administration Office with a seating capacity of 800 number.
- Successfully managing facility and administrative operations, achieving a 90% employee satisfaction score.
- Conducting monthly engagement activities with a minimum feedback score of 4.5/5.
- Experienced managing day-to-day airport administration and employee-related services, ensuring alignment with Adani Airport Holding Ltd’s operational standards.
- Skilled in overseeing large-scale facility operations including employee facility buildings, maintenance, and utilities.
- Proficient in vendor selection, contract negotiation, SLA monitoring, and performance evaluation to ensure cost-effective and high-quality service delivery.
- Proven ability to deliver exceptional experiences to employees and guests, with a strong focus on service excellence, satisfaction, and personalized engagement.
- Expertise in implementing and maintaining high standards of cleanliness, hygiene, and presentation across employee-related areas.
- Experienced in training teams, conducting audits, and ensuring compliance with health and safety norms.
- Adept at developing and executing strategic plans for operations, infrastructure development, and service improvement, with a strong focus on aligning departmental goals with organizational objectives.
- Experienced in drafting, reviewing, and enforcing Service Level Agreements (SLAs), ensuring adherence to statutory and regulatory compliance across all administrative functions.
- Demonstrates strong leadership skills with a track record of building, mentoring, and motivating cross-functional teams.
- Skilled in conducting training programs to enhance team performance and service delivery.
- Proficient in preparing and managing operational budgets, controlling expenses, and identifying cost-saving opportunities without compromising service quality.
- Successfully organized corporate events, employee engagement programs, and CSR initiatives, with expertise in planning, logistics, and stakeholder coordination.
- Competent in preparing detailed MIS reports, maintaining accurate records, and using data analytics to support decision-making and operational improvements.
Director of Food and Beverage
The Ummed Hotels India
Ahmedabad
01.2021 - 08.2022
- Oversaw F&B operations across 4 banquet venues, 3 lawns, a café, and a specialty restaurant.
- Enhanced service standards and contributed significantly to revenue growth.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Food & Beverage Manager (Sales & Operations)
Gift City Club & Business Centre
Gandhinagar
08.2019 - 01.2021
- Managed 4 F&B outlets and 14 banqueting spaces totaling 55,000 sq. ft.
- Led sales strategies and operational improvements in a luxury clubotel setting.
Food and Beverage Manager
Country Inn & Suites by Radisson Ahmedabad
Ahmedabad
05.2017 - 07.2018
- Directed F&B services for 68 rooms, 2 banquet venues, and lawn events.
- Implemented guest-centric initiatives and optimized service delivery.
Assistant Food & Beverage Manager
The Ummed Hotel Ahmedabad (formerly Taj Gateway Hotel)
Ahmedabad
04.2016 - 05.2017
- Managed banquet operations and specialty dining services.
- Played a key role in enhancing guest satisfaction and operational efficiency.
Banquet Sales Manager
Radisson Blu Hotel Ahmedabad
Ahmedabad
11.2012 - 03.2016
- Led banquet sales for 4 halls and a lawn, contributing to F&B revenue growth.
- Developed strategies for product improvement and client engagement.
Assistant Banquet Manager
The Taj Gateway Hotel Ummed Ahmedabad
Ahmedabad
10.2010 - 11.2012
- Organized F&B promotions and managed daily operations.
- Ensured high standards of service and guest satisfaction.
Assistant F&B Planner
Tamani Hotels, Dubai UAE
Dubai
11.2006 - 03.2010
- 5 restaurants and banquet outlets opened at Tamani Hotel Marina.
- Developed SOP manuals for AL Rostamani Hospitality.
Team Leader
Sofitel City Centre Hotel & Residence, Dubai UAE (Accor Hotels)
Dubai
12.2003 - 10.2006
- Led operations at fine dining and lounge venues.
- Supported banqueting and conference services.
Guest Service Associate
Vivanta by Taj, Lucknow
Lucknow
05.2001 - 12.2003
- Managed guest dining at Sahib Café and In-Room Dining (IRD).
Education
Some College (No Degree) - Advance Diploma in Data Analysis And Power BI
AIDTM
Ahmedabad 04-2025
Advance Study - Facility Management
International Institute of Facility Management Ass
Ahmedabad 06-2024
Three Year Diploma - Hotel Management And Applied Nutrition
Regional Institute of Hotel Management (RIHM)
Jamshedpur08.2000
Intermediate - Science
Co-operative College
Jamshedpur08-1997
Matriculation (10th Grade) -
Vivek Vidyalaya School
Jamshedpur12.1995
Certification
- Successfully completed IIFMA Facility Management Course - Acquired comprehensive knowledge in facility operations, maintenance planning, safety protocols, and infrastructure management through the Indian Institute of Facility Management and Administration (IIFMA).
- Power BI certification - skilled in building interactive dashboards, performing data modeling, and visualizing key performance indicators to support decision-making.
- Six month diploma in Data Analysis - Proficient in analyzing structured and unstructured data, identifying trends, and generating actionable insights using tools like Excel, Power BI.
- Microsoft Office certification - Experienced in using Microsoft Word, Excel, PowerPoint, and Outlook for documentation, reporting, presentations, and communication.
Accomplishments
Certified 5S Auditor - Successfully completed certification as a 5S Auditor, demonstrating expertise in workplace organization and efficiency based on the 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain). I am skilled in conducting audits, identifying areas for improvement, and implementing best practices to enhance productivity and safety.
Timeline
Lead – Administration
Ahmedabad International Airport Ltd (Adani Airport Holding Pvt Ltd)
09.2022 - Current
Director of Food and Beverage
The Ummed Hotels India
01.2021 - 08.2022
Food & Beverage Manager (Sales & Operations)
Gift City Club & Business Centre
08.2019 - 01.2021
Food and Beverage Manager
Country Inn & Suites by Radisson Ahmedabad
05.2017 - 07.2018
Assistant Food & Beverage Manager
The Ummed Hotel Ahmedabad (formerly Taj Gateway Hotel)
04.2016 - 05.2017
Banquet Sales Manager
Radisson Blu Hotel Ahmedabad
11.2012 - 03.2016
Assistant Banquet Manager
The Taj Gateway Hotel Ummed Ahmedabad
10.2010 - 11.2012
Assistant F&B Planner
Tamani Hotels, Dubai UAE
11.2006 - 03.2010
Team Leader
Sofitel City Centre Hotel & Residence, Dubai UAE (Accor Hotels)
12.2003 - 10.2006
Guest Service Associate
Vivanta by Taj, Lucknow
05.2001 - 12.2003
Some College (No Degree) - Advance Diploma in Data Analysis And Power BI
AIDTM
Advance Study - Facility Management
International Institute of Facility Management Ass
Three Year Diploma - Hotel Management And Applied Nutrition
Regional Institute of Hotel Management (RIHM)
Intermediate - Science
Co-operative College
Matriculation (10th Grade) -
Vivek Vidyalaya School
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