Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
Niraj Kumar Mishra

Niraj Kumar Mishra

Summary

Detail-oriented Network Engineer with 4.6 years of experience in Enterprise and Data center networks, specializing in troubleshooting, network optimization, and project management. Committed to delivering exceptional network reliability and performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Specialist

HCL Tech
01.2024 - Current
  • Responsible for managing WAN Edge nodes.
  • Handling reactive and proactive escalated cases.
  • Handling L2 escalation and providing feasible solutions within SLA.
  • Coordinating with the higher management team to allocate resources effectively to achieve objectives.
  • Creating reports for analyzing project performance data.
  • Working with TAM for the site deployment survey.
  • Handling multi-vendor nodes like Cisco, Overture, Ciena, Fujitsu.
  • Troubleshoot experience on L3 Protocol.
  • Providing technical support and guidance to junior specialists.

Senior Engineer- DC Network Ops

Vodafone India Services Pvt. Ltd
11.2022 - 12.2023
  • Monitor and troubleshoot client Configuration nodes.
  • Monitor networks by using the Tools like Remedy, Nitix, Service Now & CMSP (EM7&Splunk)
  • Responsible for configuration change at Spine, Leaf level
  • Recreated Customer issues with TAC/BU in the LAB environment
  • Worked on Global Datacenter NOC
  • Handled new solution feasibility checks along with the Cisco, Juniper, HPE, and Vmware team
  • Coordinated with Data center Services, R&S, SD-WAN, Firewall, Vmware-NSX to have the entire pre- request in place
  • Closely monitored the GDC and Enterprise data performance of Switches, Routers, Firewall, Load balancer for any issues and do troubleshooting to resolve the incident
  • Worked in SDN environment like SDWAN (Viptela), Datacenter (APICs)
  • Troubleshoot various customer service-related issues and provided timely resolution
  • Coordinated with day-to-day operations related to many major/minor IP activities
  • Handled various OS upgradation activities like NX-OS etc
  • Created MOP for network change, planning for the activity and implementing MOP also
  • Handled Customer escalation at the first level and meeting stringent SLA
  • Worked with the Incident Management team to mitigate repeated issues

Network Engineer

SYNOPHIC System Pvt. Ltd. (Cisco System)
03.2020 - 08.2022
  • Worked as a L1 engineer in the Entel, Rockwell Automation
  • Provided L1 support and escalated the issue to L2/L3 as per the priority
  • Handled network activity related issues
  • Coordinated with the TAC team for hardware, technical cases
  • Managed network activity for the installation of new devices, hardware replacement, and configuration change
  • Worked with internal teams to deliver support and service
  • Troubleshoot - OSPF, BGP, HSRP, and STP
  • Executed MOP as per the planned activity
  • Managed weekly incident call to review the pending cases and plan for next week activities
  • Generated report for the internal team
  • Managed trouble shoot call with field dispatch team and local site team
  • Also worked on Data center Vodafone project
  • Managed L1 Escalation at spine and leaf level
  • Managed Nexus devices: 1k, 2k, 3k, 5k, 7k & 9k
  • Managed nexus hardware by Cisco APICS
  • Controlled data center domain with the help of Cisco ACI

Education

MCA -

SRK University
Bhopal

B.sc-IT -

Magadh University
Bodh Gaya, Bihar

Skills

  • TCP/IP, ARP, ICMP
  • Routing Protocols: OSPF, IS-IS, BGP
  • Switching : VLAN, VTP, STP (RSTP,MSTP,PVSTP)
  • Ether Channel
  • FHRP : HSRP,VRRP, GLBP
  • VPN: L2VPN, L3VPN, GRE, IPSec
  • Multicast : NHRP, IGMP, PIM, QoS
  • Data Center : Spine, Leaf, vPC, vDC, Fabric connectivity
  • VXLAN, EVPN
  • ACI-BD, Tenant, EPGs, POD etc
  • Data center switches: 1k, 2k, 3k, 5k, 7k & 9k

Certification

  • CCNA Routing Switching certified (CSCO13549303)
  • CCNP (350-401) certified (CSCO13549303)
  • ITILv4 Certified
  • Oracle Cloud Infrastructure Architect Associate by Oracle

Disclaimer

I do here by state that, all the above details provided by me are true and correct to the best of my knowledge.

Timeline

Senior Specialist

HCL Tech
01.2024 - Current

Senior Engineer- DC Network Ops

Vodafone India Services Pvt. Ltd
11.2022 - 12.2023

Network Engineer

SYNOPHIC System Pvt. Ltd. (Cisco System)
03.2020 - 08.2022

MCA -

SRK University

B.sc-IT -

Magadh University

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