Niraj Kumar Pandey
IT Service And Delivery Management
Faridabad
Summary
Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of highly effective IT Infrastructure operations and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support
Overview
22
22
years of professional experience
1
1
Language
Work History
Delivery manager IT Infra
Coforge Limited
06.2013 - Current
- As Delivery Manager IT Infrastructure currently managing team of 80 Engineers
- Managing in-house IT infrastructure
- Managing Global IT Helpdesk operations of 20 members
- Managing Remote support of 16 members
- Managing PAN India IT operations with 40 team members
- Managing end user’s support of 20k users
- Managing patching and AV compliance of 20k systems
- Managing AMC and FMS vendors
- Evaluation of new products by OEM
- IT Project Management, budgeting and delivery
- Compliance Management
- ISO audits management
- Boardrooms and conference management
- Infrastructure based Process-Monitoring, capacity planning, performance tuning, asset management
- Disaster recovery management.
- Defined strategic objectives to identify requirements and outcomes.
- Analyzed and maintained system and application performance.
- Supported IT operations for corporate headquarters and nationwide locations.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Led team development and assisted in project management coordination.
- Maintained company servers, computers, printers, cables and other equipment.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Sr. System Analyst (Acting technical account manager)
Sonata Software Limited
03.2010 - 06.2013
- As Team leader successfully completed project and support of It Infrastructure
- Successfully implementation of centralized AD, SCCM, Exchange, OCS at Head Quarters and Command
- Migrated Approx. 8000 users in 80 Directorate to Unified Domain
- Successfully Migrated Windows server from Server 2008 R2 to Windows server 2012 with Hyper-V Cluster and Hyper-V Replication.
System Administrator – Exchange/AD
Future Soft Solution Pvt. Ltd.
08.2009 - 03.2010
Sr. Engineer Solution
Momentum Infocare Pvt. Ltd., Noida
10.2008 - 08.2009
- Implementation of the IT projects & System Administration
Sr. Engineer (Acting Team Lead)
IBM INDIA Net Sol
11.2007 - 10.2008
- Support on Microsoft & Lotus Notes
System Administrator
Blue Star Ltd on the Behalf of WIPRO INFOTECH
12.2005 - 11.2007
- Maintenance, Administration and Support
H/W & Network Incharge
Jay Ushin Limited
05.2004 - 12.2005
Customer Support Engineer
Vinayak Systems Pvt. Ltd.
01.2002 - 05.2004
Education
MBA - Information Technology
Punjab Technical University
04.2001 -
Skills
Advanced problem solving
Project planning and development
Disaster Recovery Methodologies
Team Bonding
Technical Support
Advanced understanding of system management and infirmation security
Budgeting
Systems Installation, Configuration and Upgrading
Staff Management
Project Management
Change Control Processes
Education And Professional Qualification
- MBA (Information Technology), Punjab Technical University
- Graduation, Purvanchal University, 2001
- Microsoft Certified System Engineer (MCSA2003)
- Diploma in Computer Programming and System Management, National Institute of management & Computer Technology, Varanasi (Affiliated Bhopal University), 1999
- Diploma in Computer Hardware and Networking, SISI (Br. Ministry of Industry Govt. of India.) Varanasi
Personal Information
- Date of Birth: 02/02/81
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Delivery manager IT Infra
Coforge Limited
06.2013 - Current
Sr. System Analyst (Acting technical account manager)
Sonata Software Limited
03.2010 - 06.2013
System Administrator – Exchange/AD
Future Soft Solution Pvt. Ltd.
08.2009 - 03.2010
Sr. Engineer Solution
Momentum Infocare Pvt. Ltd., Noida
10.2008 - 08.2009
Sr. Engineer (Acting Team Lead)
IBM INDIA Net Sol
11.2007 - 10.2008
System Administrator
Blue Star Ltd on the Behalf of WIPRO INFOTECH
12.2005 - 11.2007
H/W & Network Incharge
Jay Ushin Limited
05.2004 - 12.2005
Customer Support Engineer
Vinayak Systems Pvt. Ltd.
01.2002 - 05.2004
MBA - Information Technology
Punjab Technical University
04.2001 -