Niraj Kumar Singh
Customer Service
Bangalore
Summary
Demonstrates a positive attitude and strong dedication to work, consistently taking initiative to exceed expectations. Proven track record of hard work and commitment to assigned tasks, ensuring high-quality results. Eager to learn and adapt, leveraging available resources for optimal efficiency and effectiveness. Focused on maximizing output quality through strategic resource utilization.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Manager Airport Operations & Customers Service
Interglobe Aviation LTD (IndiGo Airlines)
08.2014 - Current
- Executed comprehensive inspections to monitor and prevent workplace safety incidents.
- Implemented a safety incentive program that rewards compliance with established safety goals.
- Managed immediate crisis responses related to medical issues, security threats, and conduct violations.
- Ensured thorough compliance with federal, state, and local regulations affecting facility operations.
- Utilized effective communication and collaboration skills to enhance team productivity and facility management.
Passengers service agent
Globe Ground India (GHA)
06.2010 - 07.2014
- Ensured smooth check-in and boarding processes by assisting passengers and enforcing airline policies.
- Coordinated baggage tagging and routing to optimize loading and screening operations.
- Delivered professional customer service, addressing passenger concerns swiftly.
- Utilized effective problem-solving techniques to resolve passenger issues empathetically.
Education
Bachelor of Arts -
Vinayaka mission university
Bangalore03.2015
PUC (12th) -
Gautham higher secondary school
Bangalore07.2011
SSLC (10th) -
Barahet ishipur high school
Bihar05.2007
Skills
Investigation skills
Customer engagement
Clear communication
Team-oriented approach
Interests
Playing cricket, Observing people around
Accomplishments
- In my previous company Globe Ground India Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. Recognized for being positive, intuitive, and client-centric which resulted becoming employee of the quarter SEP-2012.
Publications
- Responsibilities Airline functions include Terminal and Airside operations, staff management with shift handling and passenger handling, Monitor operations for safe and secure procedure, along with financial activity of the station by ensuring cost effectiveness.
- I look forward to discussing my qualifications with you further.
Declaration
“I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.” Place: Date: Niraj Kumar Singh
Custom section
To obtain a position where I can maximize my management skills, quality assurance, program development, and training experience. Secure a position in the field of Aviation with a stable environment that will lead to a lasting relationship and to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Timeline
Manager Airport Operations & Customers Service
Interglobe Aviation LTD (IndiGo Airlines)
08.2014 - Current
Passengers service agent
Globe Ground India (GHA)
06.2010 - 07.2014
Bachelor of Arts -
Vinayaka mission university
PUC (12th) -
Gautham higher secondary school
SSLC (10th) -
Barahet ishipur high school