Niraj Raj
System Engineer
Summary
A dynamic professional with around 5 years of experience in supporting AEM and Java based applications, offering good technical skills and excellent problem-solving capabilities; seeking assignments in reputed organizations.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Language
Work History
Aem Support Enginner
IBM India Pvt Ltd
Kolkata
02.2019 - Current
- L2 Support - AEM and Backend
- Project Category: Airline Web Portal
- A leading Airline company started to build a new ecommerce platform to provide enriched ticketing and air shopping experience
- This new platform will provide many third-party merchandising facilities along with robust airline ticketing service
- In this project our team is responsible for analyzing the code fixes and provide necessary support to the application in order to provide high availability
- As a L2 support, I am responsible for analyzing the defects, finding out the root cause and fixing them, Handling AEM related admin and maintenance tasks and ensuring the deliverables are within SLA limits.
L2 Support Analyst Backend
IBM India Pvt Ltd
Kolkata
08.2018 - 02.2019
- Project Category: Airline Web Portal
- This was an integration project for 4 major European airlines with a vision to bring them all to a common platform
- This included end to end flow of all the major features like booking, checkin etc
- Our responsibility as an analyst was to analyze the incidents and bugs and provide necessary support in finding the root cause and fixing them
- GIT, Confluence
- As a L2 support, I was responsible for analyzing the defects, finding out the root cause and fixing them
- Ensuring the deliverables are within SLA limits
Automation test engineer
IBM India Pvt Ltd
Kolkata
09.2017 - 08.2018
- Project Category: Airline Web Portal
- A leading Airline company started to build a new ecommerce platform to provide enriched ticketing and air shopping experience
- This new platform will provide many third-party merchandising facilities along with robust airline ticketing service
- In this project our team was to set up test plan, maintain test cases, test case design and execution
- As an automation tester, I was responsible for writing the automation test cases, execute them and report bugs
- Ensuring the quality of the deliverables
Education
Bachelor of Technology - EEE
Hindustan University
Skills
Technical Analysis
Technical Support
Troubleshooting
Debugging
Unix: Linux
Scripting skills
Certification
[AEM Devops AD0-E106], [Adobe]
Timeline
[AEM Devops AD0-E106], [Adobe]
09-2020
Aem Support Enginner
IBM India Pvt Ltd
02.2019 - Current
[Java SE 8 programmer], [Oracle]
09-2018
L2 Support Analyst Backend
IBM India Pvt Ltd
08.2018 - 02.2019
Automation test engineer
IBM India Pvt Ltd
09.2017 - 08.2018
Bachelor of Technology - EEE
Hindustan University