Niraj Saxena

• Handling retail DC operations, supporting multi-city store networks.
• Leading fulfillment center and end-to-end distribution operations for retail deliveries.
• Managing warehouse operations, inventory flow, order processing, dispatches, and last-mile delivery performance.
• Ensuring on-time delivery, service quality, and cost efficiency across the network.
• Coordinating with the brands, suppliers, transporters, vendors, and internal stakeholders to meet business SLA.
• Driving process improvements and operational controls to enhance customer experience.
• Managing omni-channel supply chain (stores, online, B2B, and institutional business).
• Ensuring high inventory accuracy, SLA compliance, and audit readiness.
• End-to-end management of DC operations, including inbound, outbound, storage, picking, packing, dispatch, logistics, and delivery operations.
• Handling a high volume with a focus on accuracy, speed, and service level adherence.
• Managed a team of over 100 warehouse staff, including 3PL manpower.
• Implemented WMS (Blue Yonder) successfully in the DC, resulting in improved productivity and reduced operational costs.
• Ensured inventory accuracy above 99% through cycle counts and audits.
• Coordination with transporters and last-mile delivery teams to ensure on-time delivery.
• Worked closely with the business, planning, merchandising, and retail teams to meet business requirements.
• Ensured compliance with safety standards, SOPs, and internal/external audits.

• Successfully managed a mega gateway operation (600,000 sq. ft.). ft.)
• End-to-end responsibility of Gateway operations, including inbound, sortation, outbound, cross-dock, sorter, and linehaul coordination.
• Worked on improving shipment throughput and reducing bottlenecks during peak loads.
• Managed the warehouse with a very high daily volume across all the regions.
• Leading 3,000 personnel, including managers, associates, team leaders, executives, supervisors, and 3PL workforce.
• Managed 200,000 to 300,000 boxes and bags in a shift.
• Managed first, mid-mile operations, B2B and B2C pickups, and gateway handovers, ensuring SLA and TAT adherence.
• Driving operational excellence across sorting accuracy, dispatch velocity, and load optimization.
• Coordination with transporters, fleet partners, and the linehaul team for seamless movement.
• Ensuring compliance with safety, EHS, statutory norms, and internal audits.
• Monitored and improved KPIs: productivity, CPS, damages, mis-sort, mis-route, and on-time departure.
• Budget planning, cost control, and continuous productivity improvement initiatives.
• Implements process improvements to support peak operations (sales, events, and festive surge).
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• Managed daily mother hub operations, including inbound receipts, sorting, cross-dock, and outbound dispatch.
• Coordinated middle-mile, linehaul movements, and ensuring on-time departures and arrivals.
• Supervised large operational teams, including leads, executives, supervisors, and 3PL manpower.
• Ensured strict adherence to Flipkart's SLA, TAT, and quality metrics.
• Monitored key KPIs such as throughput, mis-sort, mis-route, damages, load factor, and productivity.
• Worked closely with the Linehaul teams for vehicle arrangements, optimized vehicle utilization, and reduced delays.
• Implemented process improvements to enhance sorting accuracy and dispatch velocity.
• Ensured compliance with safety, SOPs, and audit requirements.
• Prepared MIS reports and shared operational performance with the senior management.
• Improved dispatched adherence and reduced bottlenecks during the big events/sale.
• Enhanced manpower productivity through better shift and roster planning.
• Contributed to stable mother hub performance during sale events and festive peaks.

• Oversaw comprehensive inbound supply chain operations for Hero MotoCorp Global Part Center.
• Managed inbound logistics functions for over 350 Tier 1 and Tier 2 suppliers, securing timely material pickup and uninterrupted plant operations.
• Manage and conduct milk runs, refining route planning, optimization, and vehicle scheduling for supplier pickup.
• Collaborated closely with suppliers, transporters, and plant stakeholders to secure JIT/JIS supply
• Managed material receipt, reconciliation, and transfer to Hero MotoCorp part center.
• Managed and optimized SLA, TAT, fill rate, and metrics aligned with HMCL standards.
• Coordinated manpower hiring to ensure adequate staffing levels across teams.
  Designed shift planning systems to improve operational workflow.
  Enhanced productivity for plant and dispatch teams through targeted optimization measures.
• Coordinated with client stakeholders, suppliers, and the internal team and management to resolve operational issues and drive continuous improvements.
• Ensured compliance with safety, quality, and processes defined by the client and TVSLSL.
• Played a key role in peak demand planning and execution, ensuring an uninterrupted supply.

Additional: Commercial and Stakeholder Management

• Executed comprehensive billing operations, incorporating invoice validation, reconciliation, and on-time submission to HMCL.
• Tracked and regulated outstanding payments, securing timely clearance and maintaining financial compliance.
• Managed vendor payment, transportation, 3PL partners, and manpower vendors.
• Liaised with local unions, transport associations, and authorities to resolve access and movement challenges.
• Ensured cost efficiency and service reliability while operating in sensitive and restricted logistics zones.

• Managed end-to-end operations of the Mother Hub, ensuring smooth inbound, outbound, and cross-dock activities.
• Oversaw daily hub operations, including sorting, dispatch, line haul coordination, and last-mile connectivity.
• Led and supervised a team of delivery executives, supervisors, and hub staff to meet SLA and productivity targets.
• Monitored hub KPIs such as TAT, on-time dispatch, delivery success rate, and backlog clearance.
• Ensured adherence to Flipkart SOPs, safety standards, and compliance guidelines.
• Coordinated with regional teams, line-haul partners, and last-mile hubs to resolve operational bottlenecks.
• Managed manpower planning, shift allocation, attendance, and performance tracking.
• Handled exception management, including RTOs, delays, damages, and customer escalations.
• Maintained accurate MIS reports for daily, weekly, and monthly performance reviews.
• Implemented process improvements to reduce costs, improve efficiency, and enhance service quality.
• Ensured proper inventory control, reconciliation, and loss prevention within the hub.
• Trained new staff on operational processes, quality standards, and safety protocols.

• Oversaw first and last-mile operations, guaranteeing timely pickups and final deliveries.
• Controlled pickup planning, route optimization, delivery execution, and SLA adherence.
• Worked closely with the customer and the internal teams to ensure consistent service performance.
• Directed regional service quality for north region to ensure superior operational performance.
• Coordinated with the Hub heads, fleet LM teams, to resolve service issues and reduce delays.
• Acted as a key point of contact for service escalations and customer impact issues in the region.
• Implemented process and quality controls, leading to sustained service performance.
• Oversaw regional fleet operations and 3PL partners for both local and linehaul transportation.
• Managed billing, payments, and cost reconciliation with accuracy and control.

• Handled agreement renewals and revisions in line with business and compliance requirements.
• Implemented vehicle and load space optimization initiatives to improve utilization, and reduce operational costs.
• Conducted rate negotiations and maintained strong vendor relationships to ensure service quality and cost efficiency.
• Implemented fleet safety standards, compliance checks, vehicle audit checklist, and preventive maintenance programs to minimize incidents and downtime.
• Rolled out drivers' safety and training programs, including defensive driving, compliance awareness, and performance monitoring, to improve road safety and reduce violations.