Niraj Shetty
Mumbai
Summary
Results-driven Operations Professional with over 5 years of experience in operational management, workforce planning, scheduling, and staff supervision in high-paced environments. Proven expertise in strategic planning, process improvement, and day-to-day operations oversight, delivering measurable efficiency gains and performance improvements. Skilled in real-time decision-making, escalation handling, and cross-functional coordination to ensure seamless service delivery. Strong background in team leadership, customer service excellence, and compliance with regulatory standards. Recognized for communication, adaptability, and problem-solving skills, with a consistent record of driving operational reliability, on-time performance, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Executive Operations
Interglobe Aviation
Mumbai
03.2019 - Current
Operations Scheduler – IndiGo Airlines (03\2019– Present)
- Scheduled and coordinated staff for daily flight operations, ensuring optimal coverage across security, baggage, and ground handling teams.
- Monitored schedules in real time and proactively adjusted staffing and resource allocation to meet shifting priorities, delays, and disruptions.
- Developed and managed shift rosters, duty assignments, and workforce plans to maximize efficiency and on-time performance.
- Ensured accurate scheduling of resources while considering availability, time zones, and operational requirements.
- Communicated reminders, updates, and follow-ups to team members and managers to ensure alignment with planned schedules.
- Collaborated with team leads to forecast manpower needs, plan project timelines, and allocate resources during peak periods.
- Utilized scheduling and workforce management systems (INFORM GroundStar) to streamline task assignment and reporting.
Education
MBA - Operations Management
ILAM
Mumbai 07.2019
Bachelor Of Science - Information Technology
NVPAS
Mumbai06.2017
Skills
- Staff Scheduling & Workforce Planning
- Calendar & Shift Management
- Real-Time Resource Allocation
- Meeting & Task Coordination
- Operations & Process Management
- Time management and prioritization
- Cross-Department Collaboration
- Communication & Stakeholder Management
Timeline
Senior Executive Operations
Interglobe Aviation
03.2019 - Current
MBA - Operations Management
ILAM
Bachelor Of Science - Information Technology
NVPAS
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