Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niraj Shetty

Mumbai

Summary

Results-driven Operations Professional with over 5 years of experience in operational management, workforce planning, scheduling, and staff supervision in high-paced environments. Proven expertise in strategic planning, process improvement, and day-to-day operations oversight, delivering measurable efficiency gains and performance improvements. Skilled in real-time decision-making, escalation handling, and cross-functional coordination to ensure seamless service delivery. Strong background in team leadership, customer service excellence, and compliance with regulatory standards. Recognized for communication, adaptability, and problem-solving skills, with a consistent record of driving operational reliability, on-time performance, and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Executive Operations

Interglobe Aviation
Mumbai
03.2019 - Current

Operations Scheduler – IndiGo Airlines (03\2019– Present)

  • Scheduled and coordinated staff for daily flight operations, ensuring optimal coverage across security, baggage, and ground handling teams.
  • Monitored schedules in real time and proactively adjusted staffing and resource allocation to meet shifting priorities, delays, and disruptions.
  • Developed and managed shift rosters, duty assignments, and workforce plans to maximize efficiency and on-time performance.
  • Ensured accurate scheduling of resources while considering availability, time zones, and operational requirements.
  • Communicated reminders, updates, and follow-ups to team members and managers to ensure alignment with planned schedules.
  • Collaborated with team leads to forecast manpower needs, plan project timelines, and allocate resources during peak periods.
  • Utilized scheduling and workforce management systems (INFORM GroundStar) to streamline task assignment and reporting.

Education

MBA - Operations Management

ILAM
Mumbai
07.2019

Bachelor Of Science - Information Technology

NVPAS
Mumbai
06.2017

Skills

  • Staff Scheduling & Workforce Planning
  • Calendar & Shift Management
  • Real-Time Resource Allocation
  • Meeting & Task Coordination
  • Operations & Process Management
  • Time management and prioritization
  • Cross-Department Collaboration
  • Communication & Stakeholder Management

Timeline

Senior Executive Operations

Interglobe Aviation
03.2019 - Current

MBA - Operations Management

ILAM

Bachelor Of Science - Information Technology

NVPAS
Niraj Shetty