Results-driven Operations Professional with over 5 years of experience in operational management, workforce planning, scheduling, and staff supervision in high-paced environments. Proven expertise in strategic planning, process improvement, and day-to-day operations oversight, delivering measurable efficiency gains and performance improvements. Skilled in real-time decision-making, escalation handling, and cross-functional coordination to ensure seamless service delivery. Strong background in team leadership, customer service excellence, and compliance with regulatory standards. Recognized for communication, adaptability, and problem-solving skills, with a consistent record of driving operational reliability, on-time performance, and customer satisfaction.
Operations Scheduler – IndiGo Airlines (03\2019– Present)