Niraj Jha

• Look after OB Pan Mumbai.
• Driving Nps.
• Looking at cost of the city.
• Handle a team of Fleet Operations Lead to ensure smooth operations.
• Ensure efficient Last mile Operations while achieving agreed budgetary and service levels and providing an effective and reliable service to customers
  
• Cross function liaisoning: New Supply, Sales & Marketing, Product, Quality, New Initiatives, Threat Operations & general management issues including the management of team
  
• Deliver best customer experience at minimum cost with key metrics — on-time delivery, complete orders and orders without complaints
  
• Develop internal operational frameworks to improve process efficiencies & proactively identifying issues and problems before they arise
  
• Identify and fix leakages in the system - frauds and any other areas to optimize cost
• Highly data-driven individual who enjoys on-ground operations
  
• Experience of operating in a fast-paced high growth environment
  
• Ability to multi-task and work well within a dynamic organization.
  
• Passionate about people management, Experienced in conflict management
• SL was under 5% across all premium localities of city.

• Job responsibility includes managing & serving customer who request for fulfillment of their telecom/DTH/BB needs to their door step by putting up online request.
• Established set of dedicate 40 tele caller(Advisors) & 50 Ambassadors(FOS)
• Frontline of business and take charge of entire Circle and increase quality of acquisition of All customers execute entire Go-To-Market (GTM) strategy Across 3 verticals business through vast distribution network.
• Ensuring network augmentation expansion by coordinating with Market Planning Project Team to drive business
• Managing NPS, Churn, Decay Driving Best in class Customer Experience.
• Highly experienced at structuring ambiguous problems, 0-1 strategic thinking, leading analytical work streams, applying sound business discernment
• Experience working with data ability to make sense of ambiguity
• High levels of ownership, needs to be extremely proactive and keen to learn
• Comfortable with owning and managing work-streams end to end, i.e. from conceptualization to closure.
• Won Best store manager and best store award for 3 quarters in 2019-20
• Got Promoted From Store Manager to Assistant Manager in 18 months
• Delivery Of Product/Services to customer locations within specific timeframes.
• Led projects and analyzed data to identify opportunities for improvement

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Bolstered sales volume by implementing incentive program and initiating advanced employee training.
• Achieved Best Store Manager award and best store for 2 quarter's

• Handling team of 35 people from day to day basis, and leading Western Region
• Handling UDHAAR process which grew by 50percent after analyzing loopholes Analysis of various process and give suggestions to improve them on daily basis Hiring team.
• Doing campaigns for new supply, Meetings with team on daily basis to suggest improvement
• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
• Collaborated with sales team to set monthly funding goals and tracked progress using
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Achieved Best zone award for 3 quarters

• Scaled up operations in Mumbai.
• Got Promoted From Executive To Operations Lead in 12 months
• Successfully launched Uber Street Team and Uber Street Slog.
• Successfully built supply for Mumbai by leading and supporting through funnel management resulting in 100 %
• Looked after training and on-boarding of partners in scalable and effective way.
• Resolved emerging problems that partners face with accuracy and efficiency.
• Handled in-person communication between UBER and its partner community.
• Trained, coached and guided experts to drive quality and efficiency metrics.
• Promoted quality achievement by analyzing metrics resulting in educating and retaining drivers and taking suitable Actions.>actions.
• Handled implementation of BYOD, Fraud control, Re-engagement, planning and delivering of all on demand activities.
• Created and implemented interactive marketing campaigns.
• Formed meaningful partnerships with corporate, local events, venues and brands.
• Managed communication, media & PR outreach.
• Won Best circle award for year 2015-2016 In Supply

GPA: 64

GPA: 64

GPA: 74