Niraj Kumar Thakur

Collaborative Investigator identifies any risks of fraud in cases. Adept at analyzing and uncovering trends in complex data. Highly skilled fraud risk investigation. Aspiring to be in Better and a highly motivated position by using the grown experience to maintain productivity and quality of service. Also, looking forward to have the opportunity to develop my knowledge of the current profession and work in a team-oriented environment.

• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
• Ensure high quality decision by applying operational procedures
• Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks.
• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
• Take appropriate actions to identify and help minimize Amazon's financial, legal and reputational risk.
• Maintaining confidentiality and data security standards.
• Achieve weekly productivity and quality standards for investigations
• Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
• Performing Audits for team on weekly defect we received and sending reports for the same.
• Taking Session and discussing the topic where team as whole facing issue with discussing the task.
• Providing review to the investigator case where they facing challenges.
• Conducting Fun activity for the team weekly.
• Mentoring new joiners to help them in reducing defects and improve overall performance
• Working as Shift In charge and managing the movement of investigator to different org and also as mediator for any work-related issue between Work and investigators.
• Preparing PKT question for monthly test for the department.
• Creating- process related flyer for department to help investigator understand certain topics.

• Customer Due Diligence Analyst, HSBC, 05/16, 08/19
• Customer Due Diligence Analyst/Processor, HSBC, 05/16, 08/19
• RBWM Client Selection and Exit management, HSBC, 05/16, 08/19
• Commercial Banking client Selection and Exit management, HSBC, 05/16, 08/19

• Received spot reward and top performer awards for months in current role multiple times in Amazon.
• Received top performer for the year in 2022 in Amazon.
• Won Top Performer Awards in 2017 & 2018 in HSBC (Previous Job)
• Member of Best Team Award in 2017 Awards in HSBC (Previous Job)

• Supported GCAP (Gift card as a Payment) grid to take appropriate action accounts based on the scenario in Amazon.
• Mentored a new batch and also who were facing issue with the matrix. Successfully helped them with their performance and matrix which eventually lead conversion of employees from contractual basis to a Full-time employee.

• Date of Birth: 07/21/92
• Gender: Male

• Received spot reward and top performer awards for months in current role multiple times in Amazon.
• Received top performer for the year in 2022 in Amazon.
• Won Top Performer Awards in 2017 & 2018 in HSBC (Previous Job)
• Member of Best Team Award in 2017 Awards in HSBC (Previous Job)
• Supervised team of 12 staff members.
• Provided Process & tool improvement ideas

• Patient and cool minded
• Positive Attitude, Determined
• Hard Working, and Sincere
• Quick Learner, Progressive & Adaptable
• Flexible and adaptable based on the needs of the job
• To Work well under pressure to meet deadlines
• Dedicated to my work