Nirali Tated

Managed a portfolio of 100+ key accounts, ensuring customer satisfaction, retention, and growth.

Conducted regular business reviews with clients, addressing concerns, identifying opportunities, and providing strategic recommendations.

Proven track record of successfully managing customer accounts and exceeding customer expectations.

Conducted product demonstrations and provided training sessions to clients, ensuring a comprehensive understanding of products and services.

Maintaining good documentation and quality of product deliverables to enterprise clients.

Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong client relationships.

Coordinated with internal stakeholders, including sales, account management, and operations teams, to ensure smooth transitions during the onboarding process.

Utilized CRM systems to track client progress, update client records, and generate reports for management.Implemented client feedback mechanisms to capture insights and identify areas for improvement in the onboarding process.

Managed to maintain 100% CSAT scores for all the projects that went live.

Received the Medallion Award twice for handling the highest number of projects in the team, averaging 12 days per project, while maintaining a 100% customer satisfaction rate.

• Addressing core technical queries related to the product.
• Troubleshooting bugs faced by the client which involves working with REST APIs, APIs and HTML/CSS.
• Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases.
• Helping users via email and calls to diagnose and triage problems.
• Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports.
• Create and maintain internal documentation repositories.
• Ensure speedy resolution of issues while maintaining high customer satisfaction.

• Part of Roambee BeeCentral team. BeeCentral 24x7 is a smart supply chain control tower service that uses a combination of live sensor data, AI-enabled alerting & analytics, Robotic Process Automation (RPA), plus human intervention to reduce operational risks, costs, and whatever’s necessary to help you achieve better business ROI.
• Responsible for resolving Jira support tickets maintaining an SLA raised by customers regarding device and portal issues.
• Monitoring real-time data and handling escalations.
• Creating reports for the Roambee major customers.
• Responsible for giving portal training to the customers.

• Responsible for giving support via email to eBay (Netherland, Poland, Germany)
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted customers related to their buying, selling and billing activities.
• Responded to customer needs through competent customer service and prompt problem-solving.