Niranj Kumar
Hotel Mangement
Thrissur
Summary
Adept at multitasking with a strong work ethic, excellent teamwork, problem-solving, and organizational abilities. Eager to undertake any task to support the team. A reliable and committed team member with a diligent and resourceful approach. An orderly and trustworthy individual, proficient at juggling various tasks while maintaining an upbeat demeanor. Ready to assume additional duties to achieve team objectives.
Overview
5
5
years of post-secondary education
4
4
Languages
Work History
Intern
Grand Hyatt Hotel
Kochi
12.2022 - 04.2023
- 17 weeks training in production , housekeeping , F&B service and Front office.
- Assisted in streamlining ordering process for improved efficiency and guest experience.
- Upheld strict adherence to safety regulations, minimizing incidents related to workplace hazards or foodborne illnesses.
- Collaborated with team members to ensure seamless operations during high volume periods.
- Leveraged knowledge of F&B trends gained through industry research to provide informed recommendations on potential updates or enhancements for the restaurant.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Improved time management abilities by prioritizing tasks efficiently during busy shifts at restaurant.
- Developed strong communication skills by working closely with chefs and other team members during high-pressure situations.
- Enhanced culinary skills by assisting in preparation of various dishes under the guidance of experienced chefs.
- Contributed to efficient food preparation during busy meal services by working effectively within kitchen team dynamic.
- Measured and mixed ingredients according to precise recipes for best results.
- Checked expiration dates, rotated food, and removed any items that were no longer usable.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Demonstrated commitment to maintaining confidentiality of guest information and respecting personal property at all times.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Promoted hotel amenities and services effectively when interacting with guests during their stay.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Bachelor of Hotel Management - Hospitality in Hotel Management
Institute of Hotel Management
Trivandrum, India 12.2021 - 05.2024
Higher Secondary - Biology Mathematics
Sree Narayana Guru Trust Higher Secondary School
Thrissur 06.2019 - 05.2021
SSLC -
Sree Narayana Guru Trust Higher Secondary School
Thrissur, India 06.2018 - 05.2019
Skills
Guest Relations Management
Strategic planning and analysis
Food and Beverage Operations
Problem-solving abilities
Adaptability and Flexibility
Teamwork and Leadership
Effective Communication
Multitasking
Timeline
Intern
Grand Hyatt Hotel
12.2022 - 04.2023
Bachelor of Hotel Management - Hospitality in Hotel Management
Institute of Hotel Management
12.2021 - 05.2024
Higher Secondary - Biology Mathematics
Sree Narayana Guru Trust Higher Secondary School
06.2019 - 05.2021
SSLC -
Sree Narayana Guru Trust Higher Secondary School
06.2018 - 05.2019