Niranj Kumar

Intern

Grand Hyatt Hotel

Kochi

12.2022 - 04.2023

17 weeks training in production , housekeeping , F&B service and Front office.
Assisted in streamlining ordering process for improved efficiency and guest experience.
Upheld strict adherence to safety regulations, minimizing incidents related to workplace hazards or foodborne illnesses.
Collaborated with team members to ensure seamless operations during high volume periods.
Leveraged knowledge of F&B trends gained through industry research to provide informed recommendations on potential updates or enhancements for the restaurant.
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Improved time management abilities by prioritizing tasks efficiently during busy shifts at restaurant.
Developed strong communication skills by working closely with chefs and other team members during high-pressure situations.
Enhanced culinary skills by assisting in preparation of various dishes under the guidance of experienced chefs.
Contributed to efficient food preparation during busy meal services by working effectively within kitchen team dynamic.
Measured and mixed ingredients according to precise recipes for best results.
Checked expiration dates, rotated food, and removed any items that were no longer usable.
Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
Demonstrated commitment to maintaining confidentiality of guest information and respecting personal property at all times.
Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
Promoted hotel amenities and services effectively when interacting with guests during their stay.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Summary

Overview

Work History

Intern

Education

Bachelor of Hotel Management - Hospitality in Hotel Management

Higher Secondary - Biology Mathematics

SSLC -

Skills

Timeline

Intern

Bachelor of Hotel Management - Hospitality in Hotel Management

Higher Secondary - Biology Mathematics

SSLC -

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