NIRANJAN C

Customer Success: Developed and implemented tailored onboarding and account health-check solutions for 20+ clients, boosting customer satisfaction scores, and driving a 15% increase in client retention.

Servie Delivery: Facilitated cross-functional initiatives aimed at refining project delivery systems, decreasing client onboarding time by 25%, and boosting project completion rates by 10%.

Sales & Lead Generation: Reconstructed outbound lead generation frameworks and leveraged Salesforce CRM to monitor pipelines, enhancing overall process and team efficiency by 20%.

Operational Efficiency: Conducted deep-dive operational audits to evaluate performance bottlenecks, resulting in a 15% reduction in client operational costs.

Data Analytics: Analyzed client feedback trends and sales data to improve forecasting accuracy by 12%, driving a 10% improvement in Net Promoter Score (NPS).

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.

• Designed and implemented a comprehensive risk management process, reducing potential financial losses by 10%.
• Conducted risk assessments and evaluated risks against organizational criteria.
• Reported risks to various audiences, ensuring awareness and accountability.
• Managed corporate governance and external risk reporting.
• Implemented measures to limit risks and prepared for contingencies.
• Conducted audits and ensured compliance with standards.
• Provided training to build risk awareness within the organization.

• Monitored incident management effectiveness and recommended improvements.
• Managed Severity 1 tickets to meet SLA targets.
• Developed and maintained major incident processes and procedures.
• Coordinated with teams to resolve issues within SLA.
• Oversaw incident management and prioritized incidents based on urgency.
• Communicated major IT system issues to upper management.
• Elicited, analyzed, and documented business requirements using interviews, workshops, and process analysis.
• Translated business needs into functional and technical specifications for development teams.
• Conducted gap analysis to identify process inefficiencies and improvement opportunities.
• Developed process maps, workflows, and business models using BPMN and UML standards.
• Collaborated with stakeholders, product owners, and cross-functional teams to align solutions with business objectives.
• Performed data analysis and validation to support business decisions and performance metrics.
• Created Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and user stories.
• Supported system implementation, UAT planning, and defect resolution.
• Ensured requirements traceability using RTM throughout the project lifecycle.
• Facilitated change management and impact assessments for business initiatives.
• Monitored KPIs and prepared dashboards, reports, and executive presentations.
• Ensured compliance with regulatory, operational, and data governance standards.

• Led cross-functional teams to develop and implement strategic business solutions, resulting in a 10% increase in client revenue.
• Analyzed market trends to guide client decision-making and enhance competitive positioning.
• Conducted comprehensive market research and competitor analysis to develop targeted business strategies for clients.
• Evaluated client needs through comprehensive assessments, driving tailored recommendations.
• Developed strategic roadmaps aligning business objectives with market opportunities, guiding client initiatives.
• Mentored junior consultants on client engagement and project execution best practices, enhancing team competency.