Niranjan Chandangoudar
Consultant
Summary
Experienced professional with 10+ years of service in managing client and customer relationships, project management, data analysis and software testing. A proven track record of providing exceptional customer service and teamwork support; address customer and client issues and ensure effective and long term problem resolution.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Consultant
Encora Innovation Labs (Sony India Software Centre)
08.2021 - Current
- Managing a cross functional team working on AVOD/SVOD
- Enabling and facilitating team to self-organize and deliver iteration commitments
- Aligning team with scrum ways of working
- A tight grip on planning and estimation
- Worked on analysis and development to process multiple types of files from clients across territories
- Trained team members, coordinated with business for timely delivery of files and clarification of inconsistencies in the data
- Devised and implemented processes and procedures to streamline operations
- Successfully handled and completed the Historical files processing project for TV within the specified time
- Create and maintain documentation to ensure knowledge accessibility
Senior Analyst
First WalkIn Technologies
01.2017 - 03.2020
- Played versatile roles in Customer Success, Software testing, Data Analytics, Release management, Project management
- Setup field research team for on ground data collection and customer relationship team to handle queries and complaints for the client
- As part of customer success team, implemented best practices for digital customer care at client side(Cafe Coffee Day) and improved Google Play ratings of Cafe Coffee Day App to 4.3
- Setup process to drive analytics on customer feedback, so as to drive action among senior stakeholders and prepared turnaround plans to highlight areas of improvement
- As stakeholder closest to customer, conducted manual testing of client's(Cafe Coffee Day) customer facing mobile app(UI and Backend) and helped in setting up QA team eventually
Senior Consultant
FourthLion Technologies
08.2013 - 12.2016
- Worked closely with client(Nandan Nilekani) during the 2014 Parliamentary elections
- Played a wide role in setting up processes for various teams working closely with founders
- In-charge of field team that collected data for analysis and outreach programs for campaign
- Experienced in campaign activities for Parliamentary, Assembly and ZP election working closely with client and their affiliated party
- Coordinated with tech team to build different applications for campaign through research and field activities like Mediatracker, Hawkeye and Find My Vote
- Trained multiple field teams for campaign, promotions and other door to door activities
- Handled multiple vendors during various stages of campaign
- SPOC for 2014 Maharashtra Assembly elections to get all required tasks done for the client (Prithviraj Chauhan)
- As part of constituency management team successfully set up grievance redressal system for MLAs and Councillors
Field Associate
LGGI
10.2009 - 03.2012
- Handled inventory research and data collection of pharmacies located in rural areas of north Karnataka
- Setting up process for collection of inventory data manually and digitizing it for analysis
- Coordinated in building mobile based application to gather inventory data to automate the process
- Ensuring timely supply of critical and other medicines to remote areas through inventory management to ensure pharmacies do not run out of stock.
Education
B.E - Electronics And Communication
S.D.M College of Engineering And Technology
Dharwad 04.2001 -
Skills
Agile/Scrum
Certification
Cisco Certified Network Associate - 2013
Timeline
Consultant
Encora Innovation Labs (Sony India Software Centre)
08.2021 - Current
Senior Analyst
First WalkIn Technologies
01.2017 - 03.2020
Senior Consultant
FourthLion Technologies
08.2013 - 12.2016
Field Associate
LGGI
10.2009 - 03.2012
B.E - Electronics And Communication
S.D.M College of Engineering And Technology
04.2001 -
Cisco Certified Network Associate - 2013
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