Niranjan Chandangoudar
Consultant
Summary
Experienced professional with 10+ years of service in managing client and customer relationships, project management, data analysis and software testing. A proven track record of providing exceptional customer service and teamwork support; address customer and client issues and ensure effective and long term problem resolution.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Consultant
Encora Innovation Labs (Sony India Software Centre)
2021.08 - Current
- Managing a cross functional team working on AVOD/SVOD
- Enabling and facilitating team to self-organize and deliver iteration commitments
- Aligning team with scrum ways of working
- A tight grip on planning and estimation
- Worked on analysis and development to process multiple types of files from clients across territories
- Trained team members, coordinated with business for timely delivery of files and clarification of inconsistencies in the data
- Devised and implemented processes and procedures to streamline operations
- Successfully handled and completed the Historical files processing project for TV within the specified time
- Create and maintain documentation to ensure knowledge accessibility
Senior Analyst
First WalkIn Technologies
2017.01 - 2020.03
- Played versatile roles in Customer Success, Software testing, Data Analytics, Release management, Project management
- Setup field research team for on ground data collection and customer relationship team to handle queries and complaints for the client
- As part of customer success team, implemented best practices for digital customer care at client side(Cafe Coffee Day) and improved Google Play ratings of Cafe Coffee Day App to 4.3
- Setup process to drive analytics on customer feedback, so as to drive action among senior stakeholders and prepared turnaround plans to highlight areas of improvement
- As stakeholder closest to customer, conducted manual testing of client's(Cafe Coffee Day) customer facing mobile app(UI and Backend) and helped in setting up QA team eventually
Senior Consultant
FourthLion Technologies
2013.08 - 2016.12
- Worked closely with client(Nandan Nilekani) during the 2014 Parliamentary elections
- Played a wide role in setting up processes for various teams working closely with founders
- In-charge of field team that collected data for analysis and outreach programs for campaign
- Experienced in campaign activities for Parliamentary, Assembly and ZP election working closely with client and their affiliated party
- Coordinated with tech team to build different applications for campaign through research and field activities like Mediatracker, Hawkeye and Find My Vote
- Trained multiple field teams for campaign, promotions and other door to door activities
- Handled multiple vendors during various stages of campaign
- SPOC for 2014 Maharashtra Assembly elections to get all required tasks done for the client (Prithviraj Chauhan)
- As part of constituency management team successfully set up grievance redressal system for MLAs and Councillors
Field Associate
LGGI
2009.10 - 2012.03
- Handled inventory research and data collection of pharmacies located in rural areas of north Karnataka
- Setting up process for collection of inventory data manually and digitizing it for analysis
- Coordinated in building mobile based application to gather inventory data to automate the process
- Ensuring timely supply of critical and other medicines to remote areas through inventory management to ensure pharmacies do not run out of stock.
Education
B.E - Electronics And Communication
S.D.M College of Engineering And Technology
Dharwad 2001.04 -
Skills
Agile/Scrum
Certification
Cisco Certified Network Associate - 2013
Timeline
Consultant
Encora Innovation Labs (Sony India Software Centre)
2021.08 - Current
Senior Analyst
First WalkIn Technologies
2017.01 - 2020.03
Senior Consultant
FourthLion Technologies
2013.08 - 2016.12
Field Associate
LGGI
2009.10 - 2012.03
B.E - Electronics And Communication
S.D.M College of Engineering And Technology
2001.04 -
Cisco Certified Network Associate - 2013
Similar Profiles
AARATI MOHANAARATI MOHAN
Senior Manager People & Culture at Encora Innovation Labs IndiaSenior Manager People & Culture at Encora Innovation Labs India
RAMANJULU VATIKALARAMANJULU VATIKALA
Senior Helpdesk Analyst at Encora Innovation Labs India Private LimitedSenior Helpdesk Analyst at Encora Innovation Labs India Private Limited
Anurag AshokAnurag Ashok
Senior Lead Instructional Designer at Encora Innovation Labs India Pvt. Ltd.Senior Lead Instructional Designer at Encora Innovation Labs India Pvt. Ltd.