Niranjan Gupta
Pune
Summary
Resourceful Project Manager with 19 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Pixelo Digital at Kotak Mahindra Bank
3 2024 - Current
- Project Manager for IT Infrastructure of the biggest Private bank
- Governance and Control for implementation of various infrastructure projects.
- Identified plans and resources required to meet project goals and objectives.
- Initialize project related timelines, stakeholders and work with external partners to comply with observation.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Working on the open observation from internal and external auditors
- Creating roadmaps for compliance as RBI guideline
Project Management Officer
Egnyte
05.2022 - 09.2023
- Facilitated change management processes to accommodate evolving business needs while maintaining focus on overall project goals.
- Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.
- Lead cross-functional project teams comprise of development, analysis, architecture, quality assurance, implementation, documentation and training resources
- Attend daily scrum calls and biweekly iteration planning, review and retrospective meetings
- Author and present status and issue reports; update project plan and records following PMO guidelines
- Coordinate / negotiate / evaluate resources and gather infrastructure information between business divisions
- Contributed to the organization''s strategic planning efforts by providing valuable insights and recommendations based on extensive project management experience
Technical Project Manager
Merit
10.2021 - 04.2022
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Communicated project plans and progress to key stakeholders and project contributors.
- Drive and/or participate in required activities to stand up, transition, and maintain steady-state environments
- Act as a leader interfacing with all technical teams for all problem/incident resolution
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
Project Manager, Clinical Intake
Rayden Interactive (Phreesia)
12.2019 - 10.2021
- Market Data Research Manager at Rayden Design Studio
- Optimized inventory management practices, reducing overhead costs while ensuring product availability aligned with sales trends.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Analyze, interpret and synthesize learnings from primary research sources, providing summary reporting, drawing conclusions that are actionable and impactful to stakeholders
- Clearly express ideas, methodology, results and recommendations through insightful reports and graphic illustrations to clients.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Met project deadlines without sacrificing build quality or workplace safety.
Technical Support Manager
Rayden Interactive (Phreesia)
06.2019 - 10.2021
- Implemented effective performance metrics, driving continuous improvement in the support team''s performance.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Provide Team Manager with weekly report on Install Base metrics; Credits, Churn, Growth, EOTR
- Assist the application and development teams in coordinating tasks, releases, testing and closure of issues
- Identification of process improvement and management of change
- Create coordination and collaboration with other teams to support development activities
- Escalation management combined with executive communication
Technical Specialist
ADP India
11.2018 - 05.2019
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Information Technology Help Desk Manager
Reliance Retail
02.2017 - 11.2018
- Spearheaded the adoption of remote support technologies, enabling quicker issue resolution for offsite employees.
- Streamlined help desk operations for increased efficiency and faster response times.
- Managed a team of technicians, ensuring high-quality service and timely problem resolution.
- Evaluated vendor proposals for new technology solutions based on cost-effectiveness, reliability, ease of use, integration potential, scalability, and security requirements.
- Served as the primary point of contact for executive-level support requests, ensuring prompt and professional resolution of high-priority concerns.
Information Technology Help Desk Supervisor
Inchcape Shipping Services
05.2016 - 01.2017
- Coordinated scheduling for help desk staff coverage during peak hours or periods of high demand, ensuring adequate assistance was available when needed most.
- Served as a liaison between end-users and upper management, communicating user feedback about system improvements or critical issues requiring attention.
- Established strong relationships with vendors to ensure seamless integration of new hardware and software tools.
- Assisted in the development of company-wide IT policies by providing input from a help desk perspective, ensuring practicality and effectiveness in everyday application.
- Developed performance metrics for evaluating help desk team members'' success and areas for improvement.
Technical Analyst / Consultant
Inventurus Knowledge Solutions
02.2012 - 04.2016
Senior Technical Advisor
Hutchison 3G
01.2009 - 02.2012
Senior Technical Support
Convergys
07.2006 - 05.2008
Education
Bachelor's degree - Business/Commerce, General
ISBM University
Bachelor of Science - BS - Information Technology
EIILM University
Skills
- Financial Administration
- Document Management
- Compliance Monitoring
- Cost Control
Certification
Pendo Certified Product Management Basics
Simplilearn Certified Scrum Master (CSM)
Simplilearn Project Management Professional (PMP)
Languages
English
Hindi
Timeline
Project Management Officer
Egnyte
05.2022 - 09.2023
Technical Project Manager
Merit
10.2021 - 04.2022
Project Manager, Clinical Intake
Rayden Interactive (Phreesia)
12.2019 - 10.2021
Technical Support Manager
Rayden Interactive (Phreesia)
06.2019 - 10.2021
Technical Specialist
ADP India
11.2018 - 05.2019
Information Technology Help Desk Manager
Reliance Retail
02.2017 - 11.2018
Information Technology Help Desk Supervisor
Inchcape Shipping Services
05.2016 - 01.2017
Technical Analyst / Consultant
Inventurus Knowledge Solutions
02.2012 - 04.2016
Senior Technical Advisor
Hutchison 3G
01.2009 - 02.2012
Senior Technical Support
Convergys
07.2006 - 05.2008
Project Manager
Pixelo Digital at Kotak Mahindra Bank
3 2024 - Current
Bachelor's degree - Business/Commerce, General
ISBM University
Bachelor of Science - BS - Information Technology
EIILM University
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